Thank you for your FIVE STAR REVIEW!!! We know our guests come from all over the world and we try to help them enjoy NYC to the fullest. We are amazing but we are a hostel (shared bathrooms) and not a hotel proper.
We look forward to your next stay with us. Regards, Matthew Dempsey / GM
TBH_220,在包厘街楼 的 Front Office Manager,回复了这篇点评2018年10月19日已回复
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Greetings,
Sorry to hear about your experience.
Did you speak to anyone about the cleanliness of the bathrooms? We have staff available all the time to ensure this part of your experience.
Water in your cabins the first day are complimentary but is always available at the reception area for purchase or like many of our guests, you're more than welcome to drink tap water which we have no problem in providing for free.
We apologize for any inconvenience during your stay but we thank you for staying with us. We will go ahead and forward your feedback to the correct department.
MJDempsey,在包厘街楼 的 General Manager,回复了这篇点评2017年10月27日已回复
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Dear Benji H,
Thank you for your review. I'm sorry you had this experience. We are very diligent about preventive measures, which include inspections and regular treatments of The Bowery House to ensure guests never have this experience. We offer a very affordable lodging in a historical, clean and safe setting. Please contact me directly if I can be of any assistance. Regards, Matthew Dempsey / General Manager