Hi anuchie,
Thank you for choosing us and for sharing your wonderful review! We aim to make you feel at ease when your stay with us. I am pleased to know you had a restful stay and that you're delighted with the service provided by our staff. It's also nice to read that you found the breakfast options to your liking and the location convenient. I am sorry though about the challenges encountered with the lift. Your comments have been forwarded with Maintenance and I am confident that steps will be taken to ensure this doesn't happen again in the future.
I hope to welcome you back soon!
Many thanks,
Jonathan A
Case Manager
IHGService