Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Feel free to reach out to me directly should you have any further comments or questions about your stay.

Thank you for your review, please accept our apologies for the challenges you experienced. During transitional seasons we work diligently to ensure the comfort of all of our guests and it is clear in this case we fell short. While I wish we had the opportunity to turn your stay around, we value your constructive feedback and will use it as a learning opportunity for us. We do hope we’ll have another chance to welcome you back in the future and wow you with the service we are known for. If you’d like to discuss your stay in further detail fee free to reach out to me directly at bgehlich@affinia.com.

Thank you for your review! I'm thrilled to read that the Fifty Hotel & Suites was a comfortable retreat for you in NYC. Our goal is to consistently provide our guests with an outstanding customer service experience, and I'm pleased our team did just that. Thank you for your feedback and we look forward to welcoming you back soon!