我今年住了20多个万豪旗下的酒店了。我到达这个酒店的时候，代客泊车服务绝对是个噩梦，是我至今为止遭遇的最差的。我在下午1点登记入住一晚。大堂没有咖啡，你得到四楼酒吧的星巴克去付款买。不像其他万豪酒店，这里没有一个员工让我感到宾至如归，也没人在我需要帮助的时候为我提供服务，也没有向我微笑或是在我来去时问好。我那天晚上没有睡着，因为警报和警方整晚都在发出极大的噪音，这维持了一整个晚上，一直持续到了早上。我在下午1点和4点都向酒店要求要泡沫枕头，但我一直没有收到。我在NOSH餐厅吃了午餐，因为我饿极了，而且也不想再去经历糟糕的交通。我食物上的油都起泡而且滴出来了。我花了20美金点的墨西哥鸡肉黄金卷完全就是浪费钱，我把它扔了，我宁可饿着也不想要吃它。我等了42分钟才从代客泊车那里取回我的车。当我终于取到车的时候发现由于他们把我的车停在了草丛里，我车的前门都被刮花了。我不会再住这一间万豪酒店了。我附上了一个从我房间望出去的景色的照片。
Dear SarahMarieLynn,
We appreciate your loyalty to our brand, and we are disappointed that we failed to provide an excellent experience. Our hotels are known for their attention to detail and great service, and we apologize for the issues you encountered. Please know your comments will be reviewed with our team to ensure we focus on providing an exceptional stay for our guests. Please contact me at shona.perry@marriott.com so we can discuss your concerns in more detail. Thank you for being our guest, and we hope to welcome you back for a much better stay whenever you return to the city.
Shóna Perry
Hotel Manager
按照万豪的标准，这家酒店的基本客房和浴室都很小。不过按照纽约的标准，房间的大小是很合适的。我们被升级到了一个在角落的房间。在15层以上的任何房间都能看到美丽的景色。我们住在30层的行政楼层里。多条地铁线路就在半个街区到两个街区的距离之内。除了能看到不错的风景和漂亮的酒吧外，这家酒店没有什么真正突出的地方。
Dear plaintruthiness,
Thank you for posting a review of your stay with us. Although you loved our sizable rooms with stunning views of the city, we are sorry that we failed to meet all of your expectations. We are always improving our services to ensure a memorable experience for our guests, and we will share your comments appropriately. We hope you will give us another chance to welcome you back whenever you are in the city.
Shóna Perry
Hotel Manager
虽然我们的房间很漂亮，浴室也很干净，但是这个房间太小了，我们几乎在里面走不开。床很舒服，这对我们很重要。少给一颗星，因为电梯太慢了!!有些甚至没有运行。这家旅馆有35层，我们住在第15层。即使电梯停在我们这一层，由于重量而不是体积的原因，它通常也不能搭载更多的人。所以，如果只有3个人，但是行李很重，如果其他人进去了，电梯就罢工了!!太傻了！!大多数情况下，等待电梯超过15分钟。
Dear 468sherylg
Thank you for taking the time share your thoughts with us. I would first like to offer our sincerest apologies for any difficulty you'd experienced in regards to the timeliness of our elevator. That you were inconvenienced as you were is deeply regrettable but I can assure you we will do everything within our power to improve upon this matter. Please know that your patience is truly appreciated as we work towards a more proactive solution. We appreciate your choice to stay with us during your time in the big apple and hope you'll provide us with an opportunity to show you a much better stay on your next visit.
Shóna Perry
Hotel Manager
6月份在逗留了一周，地理位置优越，靠近哥伦布环岛和中央公园。中央公园景色很美，但被亿万富翁街的摩天大楼稍微挡住了一些。服务很好，员工很乐于助人，早餐也很好。以后还会再来这里!
Dear HandOfGuido,
We are delighted to read how much you enjoyed your time at the Courtyard New York Manhattan/Central Park. Thank you for sharing your kind words and compliments regarding our outstanding location, friendly service, and delicious breakfast. It was a pleasure to host you, and we look forward to welcoming you again soon.
Shóna Perry
Hotel Manager
我对这家万豪酒店非常满意。纽约的酒店可以是好是坏——房间可能非常小，很拥挤，很旧，而且很脏。这家酒店的房间很新，干净宽敞，设备齐全。大堂区域既雅致又现代化。工作人员非常亲切友好，办理入住手续非常快速。健身房也很干净，大小适中，景色优美。价格非常合理。地理位置优越。我会再住在这里。
Dear missgut,
Thank you for writing such a wonderful review about your stay at the Courtyard New York Manhattan/Central Park. We are glad you loved our ideal location as well as our well-appointed rooms and attentive staff. Your business is appreciated, and we look forward to seeing you again in the future.
Shóna Perry
Hotel Manager
我和我的家人在纽约曼哈顿/中央公园万豪万怡酒店住了一个星期，我只能说这里需要改进的地方不少，这里可以变得更好。优点：地理位置完美，酒店就在中央公园和时代广场之间。房间也很干净。缺点：房间很小，我们订得是三人间，但实际三个人住起来很拥挤。房内只有两个小床。房间很暗，灯光不足。房内没有足够的洗发水和沐浴露。这里的饮用水不是免费的，要7美元一瓶。在我们离店的那天，酒店把发票从我们的门缝里塞了进来，这真的很奇怪，他们完全可以在我们退房时在前台把发票给我们。酒店承诺的美丽城市景观其实只是对面建筑的一堵墙（请参考我上传的照片）。当我们询问前台景观的问题时，接待员甚至承认那只是广告。我只能说，纽约曼哈顿/中央公园万豪万怡酒店不值得推荐，我也不会再来了。
Dear MarkusK563,
Please accept our apologies for failing to provide you with a stay that met your expectations. I appreciate your business and value you as a guest.
I would love the opportunity to further discuss your issues and apologize personally, please contact me at shona.perry@marriott.com
Shóna Perry
Hotel Manager
