这家酒店已经开了有2年了,其风格很现代,房间以及设施真的很漂亮。房间都是玻璃窗户的,可以看到街道,形成美丽的风景。健身房也很漂亮。最重要的是,他们的门卫很乐于助人,因为他们帮了我们很多啊。这是一家很好的酒店,有着友好的员工以及服务。
- 访问酒店网站
- 1 (212) 371-4000
- 酒店电子邮件
- 餐厅
- 客房服务
- 酒吧/大堂
- 健身中心
*饭店很新、空气清新无异味、LOBBY虽小但设计优雅很有家的感觉,24小时提供香草水果茶。
*房间很舒适,mini bar提供免费茶包和咖啡,沐浴用品LE LABO是纽约顶极品牌,非常喜欢。
*饭店健身房24小时可使用,器材很丰富,室内温水游泳池一年四季的上午6:00开放,非常棒,冲澡房纽约有游泳池的饭店很少,全年开放的更少。
*地理位置优越,近中央公园、地铁、百老汇大道,隔壁有浸信会教堂,对面是24小时超市,逛街购物看音乐剧方便,附近有各国顶极料理餐厅。
*我已经来住宿过三次约20天,下次还会再来,期待饭店的服务态度能够更亲切热情。
Dear Inspire740021,
Thank you for staying at Park Hyatt New York, and are glad we are your preferred hotel in NYC. We are glad you enjoyed our hotel amenities, and look forward to welcoming you back soon! Thank you for taking your time to review Park Hyatt New York.
Regards,
Andrew Lewis
Guest Experience Manager
一开始认为这家酒店是五星级的,但经过24小时的入住体验,由于这家酒店提供的服务很差,我认为它只有2星级的水平。这家酒店地理位置很好。步行就可以到达中央公园和曼哈顿中心。酒店入口很漂亮,有很多大理石制品和美丽的装饰。我早上10点就到了酒店已经为我准备好了房间,我很感激!入住过程快速且乏味,这是第一件惹人生气的事。接待员把钥匙递给我,就完事儿了。我不得不问怎么去房间,没有人带领我去房间,也没有人向我说明一下。房间设计得很好,非常舒适。房间相当小,但布局巧妙,所以并不感到拥挤。我很喜欢 Le Labo (拉博)浴室用品和高端家具。浴袍很棒!酒店有一个很好的游泳池,位于25层,在纽约算是真的很豪华,虽然房费至少是1000美元一晚,我猜想是值得的。游泳池、热水浴缸、蒸汽房和健身房都很棒。然而,这个酒店的冷淡且业余的服务水平是不可以原谅的。一个微笑燕不需要花费任何东西,但显然柏悦酒店不能给你微笑。每次与酒店员工交流时,他们的态度都是冷淡而生硬的。我在这里的短暂停留,是在失望中结束的,在雨中,我不得不把我的行李搬到车上,把它放进去,而3名酒店员工只是在边上看着。总之,一个漂亮的且现代豪华的酒店与不完善的服务,不会让我再次选择入住。我刚刚入住了纽约瑞吉酒店,体验非常棒!
Dear Englishguy85
Thank you for taking the time to detail out your experience of your recent stay at Park Hyatt New York.
I am aware you have been in contact with our Front Office Manager regarding your experience. I would personally like to take this opportunity to apologize for the shortfalls in service that occurred during your stay.
Your observations are extremely valuable to us as we would not know of certain areas of opportunity without our guests feedback. We hope to have the opportunity to welcome you back so we can provide you with the Park Hyatt New York experience you deserve.
Justina Hillman
Assistant Guest Relations Manager
8月14-18日在这里度过了与大家庭的美好时光。在登记处的Justin Thomas做了一个出色的工作,确保了我们的房间相邻,这使奶奶和多个孩子在纽约度过的漫长的周末中轻松相处。家庭房非常棒,早餐也很棒,总是给我们找一个很好的座位安排,还用Pac Man华夫饼宠坏了孩子们!孩子们也喜欢室内游泳池。位置非常好!离中央公园很近,距离地铁有几步之遥,步行即可到达百老汇和时代广场。期待着让这成为我们未来首选的纽约住宿!
Dear JeremieP1,
Thank you for your wonderful feedback.
We are glad to know you enjoyed your time with extended family at Park Hyatt New York and are honored to be your preferred NYC hotel.
We hope to welcome you back very soon!
Justina Hillman
Assistant Guest Relations Manager
柏悦酒店一个有着温馨的和个性化服务的场所。所有触及到装饰和设计都是精妙完美的,并充分确保你的舒适和享受。这是一段你永远不会忘记的经历。
Dear 313markwh,
We thank you for your thoughtful review of Park Hyatt New York. We are glad to know you appreciated our subtly perfected design and appreciated the warm and personalized ambiance we strive to create for our guests.
We hope to welcome you back to Park Hyatt New York soon for another unforgettable experience.
Justina Hillman
Assistant Guest Relations Manager
从登记入住手续开始,工作人员的语速很快。外国人(我)听不懂。似乎缺乏关心。我升级到了城市风景,但并没有提供城市风景。城市风景就像高楼大厦。房间也不令人满意。到处都是灰尘。和前台谈话时,我看了另一个房间,但没有太大区别。在顾客满意之前尽最大努力难道不是一家豪华酒店应该做吗?糟糕的风景,非常昂贵的价格,以及糟糕的客户满意度。我认为酒店的政策是只有想出高价的人才会来。似乎不是高客户满意度提高了价格。
Dear erick22015,
We appreciate and thank you for your feedback.
At Park Hyatt New York we strive to ensure our guests feel welcomed and personally cared for. It is with great regret to hear you did not experience the high standards of care that we, at Park Hyatt New York, take great pride in. I would like to take this opportunity to learn more about your stay and to speak with you directly regarding your experience. I invite you to email me directly at justina.hillman@hyatt.com.
Again, we thank you for your valuable comments and we hope to hear from you soon.
Justina Hillman
Assistant Guest Relations Manager