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Bed bugs are a very serious issue in our industry today. This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern. In the case of this guest our contracted pest control provider was on site within hours of the alleged report. The pest control company did a thorough inspection of the room, as did myself and staff, and found no evidence of any stage of a bed bug. We also took other very serious countermeasures, just in case, to curtail any possibility of a continued issue.
Thankfully, your room was sold almost every day since your review and no further reports of this issue.
We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise.
We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.
We deeply apologize for any perceived or real attitude at issue by our staff. As we have not had any reports prior or after your review, our desk person did not know how to properly respond to your complaint. We have since used this as a learning moment to help staff be more prepared. We were sold out that night and all guests were occupying rooms the rooms so there was no room to move you do. We did research alternative properties and I found one with a similar price 15-minutes away.
Should you have any further comments or concerns, you are welcome to get in touch with me: Sandy Porter, GM 805-652-1381, email: email@example.com.