We are glad to know how much you enjoyed your stay at Ventura Beach Marriott. Thank you so much for sharing your feedback regarding our excellent guest rooms, easy access to the beach and the breathtaking ocean views we offer. It is also great to learn you enjoyed your time at our Lounge and that you appreciated our front desk for their excellent service. However, we are disappointed that you were unhappy with our parking charges. We truly appreciate you recommending us to the future guests, and we hope to have another opportunity to make your next stay perfect in every respect.
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. Receiving a warm welcome during check-in often times sets the tone for a great stay. The experience you described is not characteristic of the level of service our associates work hard to provide.
In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure,
I have shared your feedback with the appropriate hotel team in order to improve our service. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. If I may be of assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact me.
Once again, thank you for your valued feedback.
Rooms Operations Manager
Thank you for choosing Ventura Beach Marriott while here for the College tournament. We are thrilled you liked the cordial service provided by Jenny and will definitely share your compliments with her. Thank you again for your fantastic feedback and we look forward to your next stay.