Hi Betty,
As discussed on the phone, when I came to the hotel, there was no mention of an issue with bed bugs. We have a monthly inspection by a pest control company and consistently sell out, without complaints or mention of any issues. As a gesture of good faith, your night was refunded and you were asked to contact us directly with any items you felt should be covered by our property, however, we did not receive any requests for reimbursement. We currently do not have any issues with bed bugs and continue to have our required monthly service by our pest control company.
Thank you for your time and review.