Thank you for choosing to stay with us and for posting a review. I am sorry to hear your stay was not what you had hoped or expected. We are an extended stay hotel and cater to the longer staying guest. We do offer everything you need in your suite such as kitchen items, extra linens upon request at the front desk. We do this to help keep those items clean for our next guest. We do also offer a grab and go style breakfast each morning. Our housekeeping only visits for guests staying a week or more. However if needed more frequently we do offer those services at an extra fee. I am so sorry for your experience and hope you will reconsider a future stay next time you are in the area.
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Milad, we sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh accommodation is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust.
Thank you for choosing to stay at Extended Stay America - Philadelphia - Airport - Tinicum Blvd. We are delighted to know our location was ideal for your visit and that you were impressed with all the aspects of our hotel. Thanks again for recommending us, and we look forward to seeing you again soon!
Thank you for being our guest at Extended Stay America - Philadelphia - Airport - Tinicum Blvd. It's good to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon!
LISBETH, we truly regret your disappointment. We strive to provide our guests with the best facilities and service, and we are sorry to know we fell short. Your concerns about your room will be addressed to the respective teams to ensure all our suites are spotless and well-maintained. We value all your comments as it will only help us improve. We hope you will consider giving us a chance to make a better impression on a future visit.