Thank you for your review and the wonderful comments about your stay. We pleased to hear that we meet your expectations with room cleanliness and staff hospitality. We would agree that our location is second to none with many attractions within foot steps of our front door.
Thanks again and we look forward to your next stay at the Sonesta Philadelphia!
Dear Jinah S,
Thank you for your review. We are pleased to read your comments about our location and do agree that we have many attractions within walking distance of the hotel.
We are disappointed to read that you didn't feel the price you paid met the value of our services. We obviously have some work to do and will continue to look at the areas you mentioned. Thank you for your feedback which is very important to us.
Thanks again and we hope that you will give us another chance in the future.
Dear Brian W,
Thank you for your review. We are so pleased to read your comments about your stay and sorry to hear you were not feeling well. Once you are feeling better, we hope that you will come back and enjoy the hotel again.
Thank you for your review. We are very disappointed to read about your experience and apologize we weren't able to meet your expectations. It is true that some rooms are smaller than others which are priced accordingly to the room size. We wish we had the opportunity to make it right and we understand why you wouldn't choose us in the future.
Should you ever change your mind, please contact me so we can discuss your next stay.
Thanks so much for your review. We are so pleased to read your comments about your stay especially those concerning our staff. We will also recognize those that provided their hospitality to you so they can also read your comments.
Thanks again and we hope to see you soon at the Sonesta Philadelphia
Thank you for your review. We are so sorry to hear of your experience and wish that we could change your opinion of the hotel. We would like to discuss your stay and invite you to please call Bob Cosgrove, General Manager at 215 825 6700.
We apologize again and hope to hear from you soon!