这次来参加朋友的婚礼，才有机会体验这家酒店相当好的服务。酒店虽然位在市中心，但价格亲民。到酒店时，门口竟然有礼宾先生协助搬行李，而且这位礼宾先生非常谦和、专业、有礼。协助搬行李在美国相当罕见，也让我印象深刻。
办理入住时，一说出我的姓氏，对方就准备好所有文件了，也不用再另外签一堆东西。房间还放了手写卡片，非常贴心。不过至悦会员除了额外点数外，没有特别给其他礼遇，延迟退房也只能到下午2点。
不过入住期间也发生了些问题，包含浴室清洁不理想、无线网路不稳定。不过隔天一早旅馆就积极解决无线网路问题，也以积分补偿，算是非常有诚意。退房的职员也相当专业，积极希望能让我有个好印象。相较之下，午夜班的柜台人员就比较心不在焉了。
最后，健身房机器有繁体中文，令人印象深刻。
Thank you for staying at Hotel Indigo Baltimore Downtown while you were in town for a wedding. We are glad to know you had an overall pleasant stay and considered us good value. We take pride in offering exceptional service and clean accommodations to our guests, and it appears we were not at our best while you were here so, we apologize for the inconveniences you experienced during your stay. We will share your comments with our housekeeping team to make sure we are more diligent in our efforts. We hope to welcome you back and provide you with an exceptional experience in the future.
Safe Travels,
Jason Curtis
General Manager
我对 Indigo酒店非常满意，员工都很友好，酒店大堂装潢的非常漂亮，房间很干净并且舒适，餐厅的早餐和午餐都很美味，诗人也很好。
Barbara, thank you for writing such a lovely review about your stay at Hotel Indigo Baltimore Downtown. We are so happy you were overwhelmed not only by our friendliness but also by your spotless room. We hope to be your and your family’s hotel of choice every time you visit Baltimore!
Safe Travels,
Jason C
General Manager
酒店的9层楼装饰精美，会议室在第九层。我们在诗歌房吃午餐，虽然食物看起来很漂亮，但口味一般，价格昂贵。是我想的太美好了哈哈。蟹肉油炸绿西红柿很好，但是螃蟹面粉包裹的有点多。喜欢酒店带来的酱。油炸玉米粉饼的味道有很多不足之处。我在家做得会更好吃。鸡肉和华夫饼非常好，但因为我没吃到的高丽菜沙拉，所以整个午餐以枫树和甜饼干结束，让我觉得太甜了。我的同事们吃了金枪鱼三明治和烤鸡，说很好吃但是价格太高。我们接受的酒店服务很好，我下次会再来，再试试别的午餐。
Amy, thank you for your feedback about Hotel Indigo Baltimore Downtown. We are happy to know you had lunch at Poets Modern Cocktails & Eats and that you were overall satisfied with the food we serve. We truly appreciate your observations and will share it with our Food and Beverage team to see where we can make improvements. We look forward to serving you again soon.
Safe Travels,
Jason C
General Manager
这是一家很棒的精品酒店，离市中心和棒球场很近。床很舒适，服务友好。附近有很多很棒的餐厅。在一个街区远的地方我们发现了一家很好吃的披萨店，还有现场爵士乐演奏。
Nancy, thank you for your lovely review of Hotel Indigo Baltimore Downtown. We are thrilled to read that you liked our friendly associates and convenient location which was perfect for your needs. We hope you will make us your home away from home whenever your travels bring you back to Baltimore.
Safe Travels,
Jason C
General Manager
我和丈夫对住在这家酒店记忆犹新。非常的干净，我们对文学主题的卧室深有感触。住在八楼，我们能看见不错的城市风景。免费的早餐超出预期。谢谢你们。
It was our pleasure hosting you and your husband at Hotel Indigo Baltimore Downtown. We strive to provide an outstanding experience to all of our guests, and we are glad to know we accomplished this while you were here. We greatly appreciate you highlighting the key features of our property and hope to be your hotel of choice every time you both visit our area.
Safe Travels,
Jason C
General Manager
这里的氛围非常酷！酒吧还有大堂的区域非常独特，令人印象深刻。服务非常出色。酒店还让我们提前登记入住，好方便我们卸下行李，出去探险。一定会再次光临。
Marietta, thank you for your gracious comments. We are delighted to know how much you enjoyed our hotel, especially your room and our service. Thanks again, we look forward to your next visit at Hotel Indigo Baltimore Downtown.
Safe Travels,
Jason C
General Manager
