Hi Jessica B,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that our hotel was able to exceed your expectations. However, I was concerned to see that you were not impressed with our restaurant. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a completely great experience. I would like to apologize for any inconvenience this issue may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concern.
Again, thank you for the review and for staying with us. I hope that we would have another chance to accommodate you again in the future.
Thanks for the great review, Richard!
It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our helpful staff and clean rooms, but also our convenient location! Your praise lets us know we're doing our job!
We can't wait to host you again soon for another amazing experience! Have a stellar day!
这家酒店在电车站的绿线外。可以很方便地步行到布鲁克林的主要购物和餐饮街。 一家顶级日本餐厅在一个小小的上坡地区。 2层楼的房间面向着里面的庭院; 6层塔楼更安静，但电梯很慢。客房宽敞，配有很好的毛巾、咖啡机。 部分客房配有冰箱和微波炉。
Thanks for the wonderful review, henrylew9!
It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!
Have a beautiful day!
We appreciate the feedback, Malyshka.
It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.
Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
Thanks for the fantastic review, Barbara!
We're delighted you had such an amazing experience with us! It's excellent our comfortable rooms and convenient location could exceed your expectations. That's what we like to see! We're thrilled you chose to stay with us again after thirty years. We look forward to seeing you again soon!
Have a wonderful day!
Thank you for the 5 star review and the name mention of our colleague Michelle.
Looking forward to welcoming you back to Brookline in the near future!