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附近酒店
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1 - 6 条点评,共 1,185 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

真是一座美丽的别墅,还带有私人游泳池。唯一的不足之处是,酒店里面的一个厕所一直堵着,工作人员好几次都只是按了一下门铃,在没有任何提醒的情况下就直接进去了。

感谢 Pioneer530659
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
managementteama2016,巴厘岛阿斯塔基纳水疗度假酒店 的 General Manager,回复了这篇点评回复时间:2周前
Google 翻译

Dear Mr. Pioneer530659,

Warmest greeting from the lush garden of Astagina Resort Villa and Spa.

Thank you for choosing our villa with a private pool and we are happy to hear that you enjoyed the villa very much. Regarding the toilet blocked, we are afraid that much crumpling toilet paper thrown out into the toilet that made it was clogged. As this issue much happening at the hotel, we put already the sign next to the toilet not to throw out much tissue into the toilet to avoid block. Regarding the staff entering the room, at Astagina, we have a standard that when we press the bell within 3 times, we will enter the room if there is no response from guest. If the guest is sleeping, we will not do anything about the room and leave it. We already provide a “do not disturb sign” if she or he does not want to be disturbed. However, we appreciate your constructive comment to be concerned for guest future guest convenience.

Thank you and we look forward to welcoming back to stay with us in the near future.

Best regards,

Efendy Hamzah
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评

我们待了5晚,工作人员非常热心帮忙。房间保持得很好,设施也和宣传图片里展示的一样。室内水疗是我们在巴厘岛得到的最棒的按摩。有点贵,但是值得这个价钱。

与这家酒店合作收集的点评
感谢 N_pytan
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
managementteama2016,巴厘岛阿斯塔基纳水疗度假酒店 的 General Manager,回复了这篇点评2019年7月13日已回复
Google 翻译

Dear N_pytan,

Warmest greeting from the Lush Garden of Astagina Resort Villa and Spa.

Thank you for a wonderful review written in our page! We have noted your whole positive points and really appreciated for taking your valuable time to post your experiences during your holiday at Astagina. To be honest that we feel blessed to work at Astagina as we are surrounded by the amazing team to make our guests convenient. We consistently maintain our staff well to be able to provide the outstanding services all the time. Thank you also for a nice review addressed to our Spa. We will share your lovely comment to our team to motivate them to provide amazing service continually. We love to be your host again when you visit Bali next time.

We are looking forward to welcoming you back to stay with Astagina in the near future.


Best regards,

Efendy Hamzah
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月23日的点评 通过移动设备发表

第二次住在阿斯塔基纳度假村和水疗中心,再次享受每一刻。一旦你走在车道上,就像是一个绿洲远离街道的喧嚣和疯狂。可爱的花园,超棒的游泳池和友好的员工。使用日间水疗两次,非常奢侈。二层的房间还需要一些关照,但是总的来说再次到访很愉快并且想推荐这里给任何人。Neyka很热心使我们的住宿非常愉快。我们还会来的

感谢 shazza02911
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
managementteama2016,巴厘岛阿斯塔基纳水疗度假酒店 的 General Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Dear shazza02911,

Warmest greeting from the Lush Garden of Astagina Resort Villa and Spa.

Thank you for coming back to stay for twice with us. We cannot say by words how much we should say thank you for your trust to choose Astagina for your home while you were in Bali. Of course, we create that trust by offering our best to create fantastic guests experience. We always train our team to go beyond their way just to make our guests convenient. Thank you very much for your compliments about loving resort and atmosphere, quiet place to relax, lovely garden, great pool, friendly staff, and good spa and luxurious. Regarding a second-floor room need TLC, we will share this valuable information to team concerned to be followed up soon. Thank you for your nice words addressed to Meyka for her hospitality service. She always contributes much in making our guests happy at Astagina. Hope we can serve you again one day.

Thank you and we look forward to welcoming you back to stay with us.


Best regards,

Efendy Hamzah
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月29日的点评

非常棒的假日休闲度假地。我去年来过两次,今年6月还会再来。工作人员友善,让人愉悦。特别推荐Meyka,她始终乐于提供帮助,细心满足我们的各种需求。她让我们一直感觉受到欢迎。感谢司机Surya的耐心,他的服务标准无可挑剔。谢谢!

感谢 Charlestanhc
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
managementteama2016,巴厘岛阿斯塔基纳水疗度假酒店 的 General Manager,回复了这篇点评2019年5月29日已回复
Google 翻译

Dear Mr. Charlestanhc,

Warmest greeting from the Lush Garden of Astagina Resort Villa and Spa.

Thank you for coming back to stay again at Astagina. We are pleased to be able to be you host during your stay with us. Nothing pleased than knowing our guests could enjoy the accommodation and services delivered. Thank you for your special mention addressed to Meyka and Surya for their effort making you happy at Astagina. We will let them know for motivating them to maintain excellent service for future guests consistently. Hopefully we will meet you soon in June 2019 at Astagina.

Thank you and we look forward to welcoming back to stay at Astagina in the near future.


Best regards,

Efendy Hamzah
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月18日的点评 通过移动设备发表

这是我的蜜月之旅中入住的第一个酒店,地理位置很好!早餐也非常美味!酒店的价格也很实惠!我是直接在酒店预订的,他们为我们安排了一个非常舒适的房间。你不会后悔住在这里的!

感谢 shermanehow
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
managementteama2016,巴厘岛阿斯塔基纳水疗度假酒店 的 General Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Dear Mr. Shermanehow,

Warmest greeting from the lush garden of Astagina Resort Villa and Spa.

On behalf of our team and management, we would like to thank you for staying at Astagina and taking your time to review our best service and accommodation. We love to hear that your left us and Bali with lot of joy and happiness after staying at Astagina. Again, we congratulate again for your honeymoon trip and hopefully you enjoyed you whole holiday in Bali and hope your true love will bring happiness of your life forever. We hope to meet you again at Astagina in the near future.

Thank you and see you soon!

See you soon!

Best regards,

Efendy Hamzah
General Manager

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