I'm sorry to see your accommodations failed to meet your expectations. In our historic property each room is somewhat unique in terms of location, size, and layout but I do believe the featured photos on our TripAdvisor page, our website, etc. are fair representations of each room type. I have reached out privately but unfortunately have not had the opportunity to speak with you further regarding the room service mishap. I'm sorry we were not the right fit for you and hope you'll be in touch if you would give us another try on your next trip to New Orleans.
Thank you for staying at the Inn on Ursulines! We're glad you found our staff to be nice and helpful and room to be clean and charming. We greatly appreciate your recommendation and hope we'll have the opportunity to serve you again!
Until next time, happy travels!
Dear Jeanne V,
We're so glad you had an enjoyable stay with us. We hope you'll come visit us again on your next trip to New Orleans!
Until next time, laissez les bons temps rouler!