Dear Chopstick,
We pride ourselves on our clean and comfortable accommodations and friendly hospitality, and we’re terribly sorry to learn that this was not your impression. While our visitors frequently rave about the comfort of our rooms, we thank you for sharing your feedback to the contrary so that we may strive to address the issues you mentioned. It would be our pleasure to have you back for a future visit, and we’re confident you’ll be further impressed.
Sincerely,
Alfred L. Groos
General Manager