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1 - 6 条点评,共 3,686 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月29日的点评 通过移动设备发表

员工都超级友善,能提供有用信息。酒店很干净。我们在那用了沙滩,泳池,水疗和瑜伽会所(特别喜欢海边与蜥蜴一起做瑜伽)。除了一个,所有教练都很好,品貌兼优。一切都很方便,甚至酒店里就有一家租车机构。我们肯定会回住。谢谢你,阿罗哈。

感谢 debrao405
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
J-HuGeneralManager,卡美哈美哈国王科纳海滩万豪酒店 的 General Manager,回复了这篇点评2019年10月31日已回复
Google 翻译

Aloha debrao405,
Thank you for choosing to stay with us and for taking the time to share your review. We appreciate the feedback we receive as it provides us with important information about your overall stay. We are so glad to hear that your stay was enjoyable, and you felt the aloha of our team, our beautiful property and of course our wonderful location. Thanks for spending some of your precious time to see what we have available at our hotel. So happy to hear that you were able to take advantage of our Yoga classes.
It was our pleasure to host you and we hope to serve you again in the future. Mahalo

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2019年8月21日的点评 通过移动设备发表

我们在这家酒店度过了美妙的时光。位置很好,帮我们办理入住的女士服务很好,还有泳池吧的Ian也很棒。房间干净,维护的很好。停车位充足,步行的范围内有好吃的美食,步行一小段就能到海滩边游泳。如果再来大岛的话,我们还会住这家酒店。

感谢 Seathy01
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
J-HuGeneralManager,卡美哈美哈国王科纳海滩万豪酒店 的 General Manager,回复了这篇点评2019年8月26日已回复
Google 翻译

Aloha Seathy01,
Thank you for being our guest and for taking the time to give us your feedback regarding your stay. We appreciate your feedback about our great location in Kailua-Kona and the great service from our staff. We hope to welcome you back again for another great stay! Mahalo

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2019年8月6日的点评 通过移动设备发表

房间还不错。然而,员工之间的沟通很糟糕。想要一把扇子,却没有收到。一个维护问题花了6个小时,还打了很多个电话。不过他们在维修问题上给了我们很好的补偿。希望有了新东家,流程会有所改善。

感谢 ayejay09
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
J-HuGeneralManager,卡美哈美哈国王科纳海滩万豪酒店 的 General Manager,回复了这篇点评2019年8月7日已回复
Google 翻译

Aloha Ayejay09,

Thank you for staying at the Courtyard King Kamehameha's Kona Beach Hotel. I am so very sorry that the lack of communication between our team members spilled over onto your experience. There is no excuse for our team not be able to get you a fan or for you to have to make multiple calls to get a problem in your room corrected. Again, I am so very sorry that happened to you!
We are taking several steps to improve the speed and the communication to our team on the floors currently. We should have a much smoother process happening.
We would love to welcome you back to also enjoy our new look and feel as we will be starting a renovation within a few months.

Please feel free to reach out to us if we can ever welcome you back! We want to ensure you receive a King's welcome!

Mahalo nui loa,
Niklas Dahm

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2019年7月17日的点评 通过移动设备发表

这是万豪酒店的一个非常破旧的庭院…位置很好,就在码头旁边,步行就能到餐馆,但我绝对不会再呆在这里了。我们升级到海景房,但当我们从楼顶往下看的时候,我们听到孩子们在游泳池里大喊大叫,一直持续到晚上。有点不值呀。淋浴间里居然有一些霉菌,空调的效果也不好。如果你需要的只是一晚的入住和便捷的位置,那么这个酒店是可以的(但它并不便宜,度假村的费用是每晚22美元,还要加上额外的20多美元的停车费)。否则我建议你去别的地方。

感谢 lpguini
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
J-HuGeneralManager,卡美哈美哈国王科纳海滩万豪酒店 的 General Manager,回复了这篇点评2019年7月17日已回复
Google 翻译

Aloha lpguini,
Thank you for choosing the Courtyard by Marriott King Kamehameha for your recent stay as well as taking time to give me your feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.
Thank you for sharing your thoughts on the views from your room and the destination amenity fees. Our amenity package is new and was designed to resolve many requests and complaints that we frequently heard from guests such as providing beach chairs and umbrellas, water, etc. We hope you were able to enjoy many of the items in the amenity fee. It is meant to add a great deal of value for our guests rather than just another fee. Our rates are comparable to similar hotels in our neighborhood, as we feel we provide some of the best value because of our prime location and personal service standards.
Though you have clearly stated that you will not be back, we hope that you will reconsider your decision and give us another opportunity in hopes we may alter your perception of our product and services. I am happy to tell you that we are finalizing plans for a renovation so hopefully we have the opportunity to welcome you back to experience our new refreshed product. Mahalo

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2019年7月10日的点评 通过移动设备发表

如果你期待的是一家漂亮的新酒店,那么这里不是。工作人员热情好客,但建筑已经比较老旧了。潮湿卷起的地毯确实让我很不舒服,但经理说那块地毯将要更换。等到酒店翻新完成后,我还会继续入住这里的。很棒的位置!

感谢 783sherrif
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
J-HuGeneralManager,卡美哈美哈国王科纳海滩万豪酒店 的 General Manager,回复了这篇点评2019年7月15日已回复
Google 翻译

Aloha 783sherrif,
Thank you for your recent stay and for your feedback. We understand your feelings of needing to update and are happy to share that we are finalizing our plans for a renovation that will start within the upcoming months so we will have a fresh new look and feel very soon. The carpet with bumps and rolls will be gone very soon.
If you return to Kona and enjoy the downtown area, we would love the opportunity to serve you again and earn your perfect 10 stay grade.
We know you have many choices when it comes to hotels, we are sorry to have let you down and look forward to serving you in the future! Mahalo

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2019年6月23日的点评

酒店员工非常亲切友好和热情好客,但我真希望我们的房间能够再现代化一些。我们房间里没有给手机充电的USB插口,虽然我住过的其他酒店也是没有,但他们应该会就此升级下吧。这酒店房间的家具太旧了,我们柜子的门和电视机的支架都快要掉下来了,而且台灯上都是灰尘,我们冰箱也没法正常使用。但我真庆幸这酒店房间的空调可以使用。酒店的Honu’s餐馆和咖啡店都很不错,而且泳池和池畔露台很适合朋友们一起去玩。

感谢 CultureLush
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
J-HuGeneralManager,卡美哈美哈国王科纳海滩万豪酒店 的 General Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Aloha CultureLush,
Thank you very much for your candid review of your recent stay at our hotel and for your kind words about our staff. Your feedback is extremely valuable to us, as we strive to improve with each stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are finalizing plans to implement many of these upgrades to the property within the next couple of months.
Thank you again for taking the time to provide your feedback and we hope to reveal our refreshed improvements with you, whenever your travels bring you back to Kailua-Kona. Mahalo

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