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附近酒店
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1 - 6 条点评,共 581 条
昨天点评

位置十分方便 可步行至附近景点 不过厕所板有貌似血迹 没错 是貌似干了的血迹 打到楼下服务台找负责人立刻处理 竟然找清洁完上来立刻抹干净(我打电话已经叫你不要只找清洁完上来房间) 然后解释是干了的唇膏 幸好我有拍照作为证据 选择这间酒店之前要考虑清楚

入住日期:2019年6月
旅行类型: 独自旅行
感谢 callmemars
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月4日的点评

我们一到酒店,就发现酒店人手不足。一位女士正尽最大努力安排客人们入住,但她是新来的,几乎不能提供足够的帮助。我们一行5人排队等候了45分钟才办理了入住,非常让人失望。房间正是我所期望的样子,但是浴室的清洁做得不是很好。我们办理退房手续的那个早上,一名工作人员的行为不当,简直让人反胃,他指责我们偷了一个她从未给过我们的行李标签。当她意识到错误后,还不道歉。我希望不是所有的酒店员工都这样对待退伍军人。我再也不会住在这家酒店了,也不会把这里推荐给任何人。

感谢 T F
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Heather M,太平洋行政酒店 的 Manager,回复了这篇点评回复时间:4周前
Google 翻译

Thank you for the feedback. I am very sorry to hear that you had such a poor experience. We were understaffed during that holiday week when you visited us. Two staff members were suddenly out sick for multiple days. We did our best to get adequate replacement coverage, and the managers all covered lots of hours, but with the holiday it was hard to get people to work extra shifts. That is not an excuse- it is not acceptable - and we have addressed the staffing issues, As far as the behavior of the staff you witnessed, it is frankly embarrassing and unacceptable. I am sincerely sorry that you were treated so poorly. We have taken serious action to discipline and re-train this person. I can sincerely testify that your experience was the norm at our hotel, but that is not helpful to you since it was your experience. If you would like to discuss the stay more, I do hope you will call the hotel and ask fr me. I would love to be able to apologize more personally.

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2019年6月20日的点评 通过移动设备发表

市中心很棒的经济型酒店,但停车只代客泊车且收费昂贵。我还发现床太软了,睡完起来肩膀疼。从我的房间看出去是一面墙。房间非常小,不过服务和员工都很棒。行政酒廊很方便,但服务有点慢。

感谢 RaullyRAL
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
Heather M,太平洋行政酒店 的 Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Thank you for staying with us and for your feedback. We are so glad you enjoyed the service provided by our team. Our medium firm pillow top mattresses were chosen because they seem to be the best fit for the widest number of users, but they were too soft for you and I am sorry about that and your shoulder hurting. We do have a variety of room types available, some have view of the street and some are more spacious. If you should you be our guest again, we would love to have you try a different one out.

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2019年5月28日的点评

根据我在订房前看到的评论,我原以为房间会很小,然而它却一点也不拥挤。我们的房间有一张大床,除了靠着同一面墙有边桌和一张小书桌外,再也没有其他的家具(角落里装有一台大尺寸的平板电视),所以感觉很宽敞。我想浴室很小,但这不是问题。因为我们只住一个晚上,基本上只在那里睡觉而已。按照其他一些评论的建议,我确实使用了耳塞。

感谢 steffanybeth
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Scenic66110349668,太平洋行政酒店 的 Hotel Coordinator,回复了这篇点评2019年5月29日已回复
Google 翻译

Thank you so much, Steffany! We appreciate you staying with us and also writing this great review. Your opinions are so important to us and we hope you have an epic summer. Best, Toña M. Zubia – Hotel Coordinator

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2019年5月6日的点评

我上周住在这家酒店,把车钥匙忘在那里了.。关于这个问题,我给他们打了无数次电话,每次他们都有同样的回应-“我们正在给你发货,一旦有了最新消息,我们就会给你答复”。从旅馆运东西要多长时间?我甚至提出支付FedEX航空快递的钱,但这不起作用,因为很明显,他们花了4天的时间才向失物招领部的负责人说“嗨,这个情况怎么了”!

感谢 pratiklahiri06
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Scenic66110349668,太平洋行政酒店 的 Hotel Coordinator ,回复了这篇点评2019年5月8日已回复
Google 翻译

Hello, I am very sorry to hear this and we have shipped the key out per your request. I personally apologize for the delay as I stated I would send it out on Monday the 6th. However, I was unexpectedly out of the office so our Executive Housekeeper took care of it in my absence. This is not our normal standard and we always want to make sure your items our returned to you promptly. If there is anything else I can personally do for you, please feel free to contact us directly. Best, Toña M. Zubia – Hotel Coordinator

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