I am so sorry that our hotel did not meet your expectations. I welcome the opportunity to learn more about the specifics that were not to the level that you require. Please feel free to reach out to me at 206-204-1004 or email me at Carlm@silvercloud.com with any details that you would like to share. All feedback is greatly appreciated and helps us to understand the areas that we need to improve upon. Thank you.
Thank you for your 5-star review. I am glad that you felt our hotel was "fun". The pride our staff show in their work makes this a fun place to work as well! We certainly aim to please all of our guests. Thank you again for your kind words.
We are happy to see that your stay was cozy and enjoyable. We pride ourselves on great Guest Service and are pleased to see we hit that mark - I'll definitely be certain to share with the Team!
Thank you for your wonderful feedback, and we look forward to seeing you again next time!
Assistant General Manager
Thank you for your positive feedback regarding the variety of our complimentary hot breakfast offerings. Since many of our guests are here visiting Children's Hospital or the UW Medical Center there are many dietary preferences that we have to accommodate. Our variety of healthy options is just one example of how we cater to the needs of all of our guests.
My apologies for the lack of immediate response to your need for a pick-up back to the hotel. We recently signed up with Uber for Business as a secondary option in support of our complimentary transportation services. This service is now in place in the event that there are conflicting shuttle needs during the same time period. The goal is to minimize shuttle delays for our guests.
Thank you again for your comments, especially about the professionalism and friendliness of our staff.
Thanks for taking the time to let us know about your impression of our staff and the cleanliness and comfort of our rooms. Our staff take great pride in their approach to hospitality and guest service. Attention to details is very important to our success. We look forward to welcoming you back for any future stays!