建筑奢华,像一座宫殿,装修精美。我喜欢酒店的整个建筑风格。大厅和接待处很宽敞,让我感觉在一个高大上的地方。环境安静,靠近所有重要的地方。房间、早餐、工作人员都很棒。更多
- 访问酒店网站
- 1 (800) 820-0600
- 免费Wifi
- 免费停车
- 餐厅
- 客房服务
建筑奢华,像一座宫殿,装修精美。我喜欢酒店的整个建筑风格。大厅和接待处很宽敞,让我感觉在一个高大上的地方。环境安静,靠近所有重要的地方。房间、早餐、工作人员都很棒。更多
显示较少Dear Guest,
We very much appreciate your comments regarding your stay at the Grand Hotel Villa Torretta Milano MGallery by Sofitel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Valeria Albertini
General Manager Grand Hotel Villa Torretta
我以为希尔顿酒店是一所值得一住的酒店,但是一走到酒店房间里,完全超出我预期。我们租了两晚,他们说已经为我们升级了房间,但是我完全不知道升级了什么。走进房间的厕所,已经发现有几条头发粘在洗澡企位的位置;我和我男朋友2人入住,但不知道为什么房间只是准备了一对拖鞋。到我去了米兰购物完后,晚上回酒店房间休息,房间的房匙拍卡竟然进不了,我和我男朋友连续来回三次去前台询问有关房匙问题,最搞笑是前台小姐第一次没有搞清楚房匙状况,竟然找一个缺乏经验,不能用英语和我们沟通的员工经验解决,我跟随那个员工去到我房间门前解决问题,但他也摸着头搞不清楚,然后马上给我房间门口的后备锁匙(不是电子房匙卡),我心想,你这样给我,假如有一些深怀不愧的客人拿条后备锁匙偷偷打模了,那岂不是很不安全?!最后搞了大约30分钟才能进自己的房间,源头是前台他们内部登记问题!老实说,我真的感到很无耐对这个服务效率... 还要客人为此事而亲自从客房到前台,由前台再到客房来回走了三转!想开冷气也开不了,自动打开了暖气,令到房间突然感到侷促。打电话给前台询问他们说这个季节我们的酒店是不会提供冷气,只提供暖气的!不如你打开窗户吧,我完全呆了,你们的网站完全没有提及此事!那好吧,唯有开窗睡觉算吧,岂不知我的房间向街的,晚上睡觉外面有醉翁大嚷大叫,车子经过的声音之类...怎能睡一个好觉?!我付了钱但换来一系列这些问题问题... 第二早我和我男友到前台提及噪音的问题,那位前台先生为此向我们道歉以及有效率地帮我们转一个安静房间,我们第二晚才能可以睡好觉。但总体来说也不太满意,给3分是因为前台先生处理恰当和免费泊车。这是我对这家酒店亲身体验,大家请自行斟酌。
Dear Guest,
Thank you for taking the time to tell us about your experience at Grand Hotel Villa Torretta.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Villa Torretta we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Valeria Albertini
General Manager Grand Hotel Villa Torretta
我们只在这家酒店住了一晚,作为一个歇脚的地方。 房间是美丽的,有着很高的天花板和巨大的床。 餐厅很棒:很好的环境,优质的食物,非常友好和乐于助人的工作人员。
在这里住了几晚上,这里离Parco Nord不远,是公园跑步的好地方,附近还有一个小的商场。这里的停车时免费的,酒店的员工很友善,这里曾经是一个转行的银行家的住宅。房间非常的有特色,装修也非常的传统。房间里有一间喝茶或者喝咖啡的小房间。房间里的温度有一点太高了,15欧一人的早餐价格似乎也有点太高了(正是因为价格高,所以没有尝试)。
我在意大利的贝加莫和米兰之间出差,觉得住得离米兰近一点,但不在市区。酒店以前是修道院,我的房间很大,更像一个套房。早餐区域很漂亮,天花板很好,还有壁画。早餐很棒,只要15欧。酒店很不错!高度推荐。
如果您只是正在寻找一个米兰外之放松的地方,这家酒店很棒。美妙的建筑,好吃的食物和友好的服务。对于商务会议来说,这个地方也很棒…特别是为了避免城市中心的交通堵塞!
Dear Guest,
We very much appreciate your comments regarding your stay at the Grand Hotel Villa Torretta Milano - MGallery by Sofitel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Valeria Albertini
General Manager Grand Hotel Villa Torretta