Thank you for choosing Holiday Inn Express and Suites Boston - Cambridge and for sharing your impressions with us.
I would like to start by apologizing to you for not meeting your expectations regarding the sleeping quality in our room due to the bed. We strive to make each stay as pleasant and comfortable as possible, we will use your comments to coach our team in order to provide a better experience in the future. I sincerely apologize for the experience. On the other hand I am glad that the cleanliness of our room and our service was still appreciated.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments!