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附近酒店
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1 - 6 条点评,共 3,139 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年12月23日的点评 通过移动设备发表

星期二的时候,我在办理入住前的几个小时打了个电话,想知道能否早点办理入住手续。我和三个不同的人交涉,前两个我听不太懂(口音很重),最后一个人说可以下午3点办理入住(正常办理入住的时间),然后挂了我的电话。一到酒店,服务员和门童都非常好,入住手续的办理过程很轻松,所以我松了一口气。整个九楼都有难闻的味道,就像是大麻和腐臭食物混在一起了的味道。我住在酒店的整段时间里,门外的水管不断地砰砰作响。酒店内部可以翻新一下,因为和附近其他高档酒店比起来,它看起来很旧。我不知道是否要再次来这里住。

感谢 StephA510
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Maxime_deLaGrange,InterContinental Buckhead Atlanta 的 Manager,回复了这篇点评2018年12月26日已回复
Google 翻译

Greetings from Atlanta, StephA510! I realize that you have many options when it comes to lodging, and I appreciate you giving us a chance to host your stop in the area. We welcome your thoughts and thank you for sharing them because your absolute fulfillment is what we are always after. I am sorry for not making this experience worthwhile for you. I understand that we have fallen short of expectations when it comes to our customer service. Still, it makes me pleased that despite this, you found that your welcome to our property was filled with great service from our valet and doorment.With that said, I would like to discuss your comments with you personally.  Please email me at maxime.delagrange@ihg.com at your earliest convenience. I look forward to hearing from you soon!

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2018年11月16日的点评 通过移动设备发表

以前我们很喜欢这个酒店,但是近来情况已经急转直下,服务简直烂透了。我们给了尊崇服务的钱,但是他们却拒绝提供服务,还不愿意跟我们的旅行代理沟通。

1  感谢 Sightsee28406995772
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Maxime_deLaGrange,InterContinental Buckhead Atlanta 的 Manager,回复了这篇点评2018年11月19日已回复
Google 翻译

Dear Sightsee28406995772. I realize that you have many options when it comes to lodging, and I appreciate you giving us a chance to host your stop in the area time and time again. We welcome your thoughts and thank you for sharing them because your absolute fulfillment is what we are always after. I am sorry for not making this experience worthwhile for you as we understand that we have fallen short of expectations when it comes to our customer service. With that said, I would like to discuss your comments with you personally.  Please email me at maxime.delagrange@ihg.com at your earliest convenience.

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2018年10月6日的点评

我经常在波士顿的洲际酒店住,希望能有类似的好的体验。不幸的是,结果并不是这样。房间还可以,没什么特别的。浴室比预期的要小,坦白说,也不是很干净。水槽的梳妆台前面粘了什么东西,看起来像牙膏或肥皂……有点恶心。我在那里的第一个晚上,他们用一个声音非常响的吸尘器来清洗外面的入口区域,而且觉得这没什么影响。有一次在2点左右把我吵醒了,而且那个机器一直没有停,我再也睡不着了。这家酒店不是我所期望的那个品牌。

感谢 teena1014
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Maxime_deLaGrange,InterContinental Buckhead Atlanta 的 Manager,回复了这篇点评2018年10月8日已回复
Google 翻译

Greetings from Atlanta, Teena1014! Thank you for choosing InterContinental Buckhead Atlanta and for taking the time to provide feedback about your recent experience. I would like to start by apologizing to you for the appearance of our bathooms and for the outside noise during the night. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will look into this to create a better experience in the future. Safe travels.

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2018年8月19日的点评 通过移动设备发表

巴克海特洲际酒店很棒!室外游泳、舒适的房间、友好的店员。特别想感谢Carlos,不管是解答我的问题还是迎接我,他都做得很好。期待我接下来的住宿。

感谢 aebro
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.nl.tripadvisor.com 查看原文
Maxime_deLaGrange,InterContinental Buckhead Atlanta 的 Manager,回复了这篇点评2018年8月20日已回复
Google 翻译

Greetings from Atlanta! I very much appreciate you taking the time to submit a review of your recent stay with us (and for the kind words). You know, the best feedback a General Manager can hear is that their associates made an impact on a guest's overall experience. Carlos is certainly a strong asset to the InterContinental Buckhead Atlanta team, so I’m thrilled to let him know of your kind words. Thank you again for the review; we can’t wait to welcome you back again soon. Cheers.

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2018年7月10日的点评 通过移动设备发表

这家酒店的最大优势是在巴克海德的位置。它几乎是所有写字楼和购物中心附近的中心地带。我们一开始在办入住时遇到了一些问题,因为我们提前到达了,但是前台经理很快就解决了。房间很大,很舒适。第一天我们有个问题,没人来打扫我们的房间。我们在晚上给他们打电话,希望引起他们的注意,但他们还是没有解决。

2  感谢 ZMR
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Maxime_deLaGrange,InterContinental Buckhead Atlanta 的 Manager,回复了这篇点评2018年7月11日已回复
Google 翻译

Hello, ZMR! You know, I certainly understand that our guests have the option to stay at other hotels within the area, and for that I thank you for choosing us! I want to apologize for your room not being cleaned on the first time night and that it was not resolved. We have noted that this has been reported and will talk with our team to ensure a better experience in the future. Thanks again for your review; please come back and see us again soon. Cheers.

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