最糟糕的经历!找不到任何人帮你,被子有洞,房间电话不好用,终于打通的时候……竟然没有人接!!!停车员呢,根本不会帮你停车!!!停车员竟然对我说“自己填单子”……四星酒店?没门,太可笑了!!!更多
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最糟糕的经历!找不到任何人帮你,被子有洞,房间电话不好用,终于打通的时候……竟然没有人接!!!停车员呢,根本不会帮你停车!!!停车员竟然对我说“自己填单子”……四星酒店?没门,太可笑了!!!更多
显示较少Dear Juliette,
I truly appreciate the feedback you have provided and am extremely apologetic for the experience in which you detailed. Bringing these instances to our attention allows us to improve our service and I have shared your comments with our Valet leadership. We hope that you will allow us another opportunity to demonstrate our four-diamond signature hospitality, for which the Omni brand is known.
Sincerely,
Leslie Tune
Hotel Manager
在乐队大战期间,我入住这家酒店,当你在亚特兰大时,这里是最适合入住的酒店,酒店位于中心地带,距离很多地方都很近。把车停在酒店,可以步行去往很多景点,比如亚特兰大水族馆,可口可乐博物馆,中央公园,CNN(美国有线电视新闻网)中心等等。另外,从酒店还可以步行到梅赛德斯奔驰超级穹顶体育馆和菲利浦斯球馆!
Dear Blessedman64,
Thank you so much for your recent stay with us at Omni Hotels & Resorts CNN Center Atlanta. We are so thankful and delighted that your stay went wonderful with us. We hope you come stay with us again on a continued basis.
Thank you,
Carla Heard
Guest Services
酒店很好,工作人员也很热情高效。但是这里唯一的缺点就是人手不足,等待上菜的时间太久了,所以吃顿晚饭也会花很多时间。如果你不赶时间的话,还是可以来这试一试的,这里的菜很好吃。
Dear Janette G,
Thank you so much for your recent stay with us at Omni Hotels & Resorts CNN Center Atlanta. We are so thankful that your experience went great with us.Your thoughts as it relates to our service shortfall in the restaurant has been shared with our restaurant leadership. We hope you will continue to choose us for your hospitality needs.
Sincerely,
Cliff Hernandez
Guest Services
这里的电梯很慢,破坏了酒店整体的优质经验。行李员被电梯困住花了45分钟才能下来,于是后面买来了一份很贵的高级男仆。这让我们几乎错过了航班,不得不一路小跑!
Dear 701jot,
Thank you for your recent stay with us. We sincerely apologize about your guest experience with some elevators not being online and operational and almost missing your flight. I have shared your feedback to our leadership team for further review and action. We hope you will stay with us again.
Thank you
Brian Sumlin
Guest Services
酒店很干净。和6号汽车旅馆相比,这里的公共区域要比房间维护的更好。所以这个价格是为了酒店位置付的,而不是房间的水平。不过,挺干净的,员工友好乐于助人,床也很舒服。
Dear Road08306358507,
Thank you for your recent stay with us. We apologize about the opportunities you experienced with us about room conditions. I have shared your experience with our leadership team. We appreciate your compliment about the room cleanliness, staff being friendly, and the bed comfort.
We hope you stay with us again,
Thank you,
Brian Sumlin
Guest Services
只需要一个电话,酒店工作人员将在几分钟内作出回应。这里的每个人都很友好,总是面带微笑。每个人都会问候你,确保你在这里过得愉快。每次来到在欧尼亚特兰大酒店,我都会很开心。
Dear David T,
Thank you so much for your recent stay with us at Omni Hotels & Resorts CNN Center Atlanta. We appreciate that your stay went well with here with us. We are so thrilled that our team welcome you with smiles and greetings.
Thank you,
Brian Sumlin
Guest Services
2019年4月,我因工作旅行而留下来住宿。我们换了三个房间,最后才安顿下来住了一个星期。第一个房间完全错了,第二个漏水,第三个在南塔。总的来说,我们在一个房间里安顿下来后,住得很好。前台很乐于助人,帮我把坏了的行李和箱子搬下楼梯。
Dear RachelRed1,
Thank you so much for your recent stay with us at Omni Hotel & Resorts at CNN Center Atlanta. We sincerely apologize that you had to do room moves three times in order to get settled for the remainder of your stay. We are so happy that your overall stay went wonderful. Thank you and we hope you choose us again for your hospitality needs.
Thank you,
Brian Sumlin
Guest Services