酒店有一间可爱的房间,床很舒服。还有一个漂亮的大厅,里面有友好、热情的员工。大厅里的咖啡厅也不错。有很多停车位。在酒吧吃了一顿迟到的晚餐。美味的食物,但服务并不突出。虽然房间很好,但浴室很小,水从来没有完全热过。总体来说,入住得很好。
- 访问酒店网站
- 1 (800) 568-8520
- 免费Wifi
- 免费停车
- 餐厅
- 健身中心
酒店有一间可爱的房间,床很舒服。还有一个漂亮的大厅,里面有友好、热情的员工。大厅里的咖啡厅也不错。有很多停车位。在酒吧吃了一顿迟到的晚餐。美味的食物,但服务并不突出。虽然房间很好,但浴室很小,水从来没有完全热过。总体来说,入住得很好。
我们和 Kelly一起工作, 威斯汀州长Morris为我们的婚礼周末协调房间。我们选择了威斯汀作为我们的婚礼酒店,因为它的质量和口碑,他们为客人们往来我们的婚礼地点提供无缝对接的通勤车服务。我们的婚礼是在劳动节的周末,所以我担心客人订房间会很困难,但是Kelly让这个过程变得非常简单。她总是很容易联系到,并立即回答了所有的问题。我们甚至在酒店举办了告别午餐——房间很漂亮,食物也很好吃。这个过程的每个部分都天衣无缝,酒店从开始到结束都提供了一流的服务。我强烈推荐这家酒店来提供你的婚礼房间和用餐!
一切都很好。但是房间很糟糕。大厅很好,工作人员都很出色,酒吧/餐厅的工作人员都很友好,很随和,但我们的房间却很特殊,在我们在那里住的时候,我们把行李推车放在了里面,因为我们不能把任何东西挂在壁橱里。我们把一张桌子从房间搬到浴室,因为没有地方可以放我们的洗漱用品。浴室很脏。说房间需要装修只是一种轻描淡写的说法,其他房间也一样糟糕。
Dear Guest,
Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I will be sure to forward your great comments to our management staff so that they can be recognized for their hard work. I am deeply troubled to hear about your experience in our guest rooms. Please know we have addressed this issue with our housekeeping department. I would like to welcome the opportunity to speak with you directly to discuss further.
Be well,
Lee
总体来说远低于我对酒店状况,房间面积,设施的预期,浴室/淋浴/厕所的条件不好,需要修理。对于400美元类别的酒店是无法接受的。这样的价格居然没有免费的无线网......永远不会回来。
Hello Alex S,
Thank you for taking the time to review our property.
This level of detail is important for us. We will use this opportunity to help improve our services and features for future experiences. Although we strive to exceed our guest’s expectations at times we fall short. While there is no excuse for the problems you experienced, your feedback is currently being reviewed by our management team so that similar experiences will not occur. We hope that you will give us another chance to welcome you back in the near future!
Be well,
Lee
在这里住了一晚,参加了一场婚礼,不错的酒店,可以方便地去一些酒吧/餐厅。房间通常是西式的的,舒适的床和很棒的淋浴。如果有人想在莫里斯镇区找个房间住,我一定会推荐这里。
Hello Rupesh,
Thank you for choosing The Westin and for recommending our hotel for future guests! Being only minutes away from downtown, we are elated you were able to experience all that Morristown has to offer. Thank you for complementing our heavenly bed and invigorating showers!
Be well,
Lee