Hi Valued Guest,
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to know that our location was convenient for you. Thank you for noting the cleanliness of our rooms as well. I am sorry though for the disappointments you had with the bed provided and regret the inconvenience this may have caused you. I also would like to apologize for not meeting your expectations when it comes to the overall look of the room received. Your comments are valued and noted and be rest assured that these will be shared with the management team to help us determine what we could further improve on to be able to deliver a highly satisfactory experience.
Until your next visit, we remain at your service.
Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Holiday Inn Express, Mill Valley.
Your feedback is extremely valuable to us and we are delighted to receive such positive comments, I will definitely share them with Joanne and the rest of our team. We are also pleased that we met our optimum goal, providing excellent service.
We look forward to welcoming you back, hopefully in the very near future. Thank you again.
我们回来的原因归因于其一流的个性化服务，我们随时随地都能感觉到Joanne 和 Erica 给予我们的关心和温暖。他们花时间回答你的所有问题直到你满意，并且他们的回答很是周到和风趣。他们会逗你笑，但在办理入住手续时很是认真并确保无误。对于Joanne 和 Erica，我希望你们把他们都留在身边，因为他们真的与众不同。
Dear Raquel Z,
Hello from IHG! I read your review about Holiday Inn Express Mill Valley San Francisco Area, CA. We strive to always provide true hospitality and I am thrilled to see that you were delighted with the service from our hotel staff. Luis, Charles, Joanne and Erica will be elated to hear about your kind words. It's a post like this that inspires us to do more for our guests.
We look forward to welcoming you again next time you are in the San Francisco area. Your stay means more than you know.
Thank you again for choosing our hotel!