Thank you very much for your recent stay and for taking the time to post a review.
We greatly appreciate your kind comments about our location and spacious guest rooms. However, we sincerely apologize if the food at the main restaurant fell short of your expectations. We have shared your valuable feedback with our Chef as it will help us to continually improve in our quality and standards.
We look forward to welcoming you back soon to LeoPalace Resort Guam.
Dear Justin C,
Thank you for visiting LeoPalace Resort Guam and taking the time to post your review.
Please allow me to explain how our Leo Dollars work. Leo Dollars are only sold at our in-house events, such as the New Year’s Eve Countdown Party and the Summer Japanese Festivals. During these events all booths (food, games, face painting, etc.) require Leo Dollars. Guests are allowed to purchase as many Leo Dollars as they like, however at the time of purchase we do inform our guests, as well as display notices, that Leo Dollars are not refundable. We understand that sometimes our kids, and even adults, get a little excited at our events and purchase more than they are able to spend in one night. For this reason, we allow our guests three additional days to use their leftover Leo Dollars at any of the outlets within the Resort.
We apologize for any miscommunication on our part. Please understand, our guests are not required to purchase Leo Dollars unless they attend an event and would like to purchase food, merchandise or play games at our booths. All of our facilities at LeoPalace accept cash and all major credit cards.
We do hope you will join us again at any of our events throughout the year here at LeoPalace Resort!
We appreciate you taking the time to write a review and for choosing LeoPalace Resort for your recent stay.
Thank you for the many complements regarding the cleanliness and comfort of our rooms. We are happy that we were able to accommodate your large group as you are indeed correct, we have a giant compound with more than enough space for everyone. I will share your review with our staff as I’m sure they will greatly appreciate it.
We are very sorry that you were “shoed” away by our security guard. We will surely bring this incident to their manager so they may work on more respectful ways to inform our guests of our no parking zone. We are also considering other areas for our guests checking in to our towers and how we can be more accommodating.
Thank you once again for your review. We hope to welcome you back soon to LeoPalace Resort Guam.