Good evening DerekParsons,
Thank you for staying with us at the downtown Salt Lake City Sheraton. I am very sorry you did not enjoy the facilities in our club lounge. I will definitely reach out to our F&B manager to make sure the food served in the club lounge is satisfactory. Also, I will speak to our head of engineering to ensure the air conditioning is working properly. We would love a second chance to turn your rating into a 5 next time you are in the Salt Lake area. Thank you for taking the time to complete a survey as we always welcome the opportunity to learn and grow.
Thank you for staying with us at the downtown Salt Lake City Sheraton. I am very sorry you felt we were only a 3 out of 5. I hope you visit us again and we can prove we are a solid 5. We have a great location, but I would like to think our service is what pushes us above other hotels in the area. Thank you for taking the time to complete a survey as we always welcome the opportunity to learn and grow.
I was thrilled to read you had such an amazing stay with us here in downtown Salt Lake City. I am very blessed to get to work with some truly amazing hospitality professionals like Jeff. Thank you for taking the time to let me know he took such great care of you.
We look forward to welcoming you back!