Dear Ernesto B,
Thank you for your review regarding your reservation at Holiday Inn Express & Suites Brownsville, TX. It is regrettable if this may have caused you inconvenience. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Sincerely,
Grace P.
Case Manager
IHGService