Hello 945gayb and thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Hello John and thank you so much for the feedback. We sincerely appreciate your business and hope to welcome you back next time you are in San Antonio!
Hello Marieserr and thank you for the feedback. I am very sorry to hear you experienced an issue with the air conditioning in your suite and we were not able to relocate you to a different suite. It is my hope that you mentioned this to a member of our management team so that we could make it right before you left the hotel. While this is not a common situation, unfortunately mechanical parts due fail from time to time and when that is the case and we are unable to fix it, we don't expect you to pay for that night. this is our 100% satisfaction guarantee. Thank you for choosing Homewood Suites.
Hello and thank you very much for providing this feedback regarding your stay with us. It is great to hear you enjoyed our location and amenities. We appreciate your business and hope to welcome you back soon.
Hello Trek06576684428 and thank you for the feedback. As you pointed out, our suites are well suited for families and just for anyone who appreciates a lot of space. We apologize if our staff did not interact well with you. We will be sharing this feedback with our entire team in an effort to improve upon our service delivery. Thank you for choosing to stay with us.
Hello and thank you for taking the time to share this feedback regarding your experience. We appreciate your business and hope to welcome you back very soon.