前台工作人员不是非常有帮助或者友好。在我住宿期间,有几个问题,但是没有人帮助我解决问题。酒店有点旧,需要修理。房间也有点脏。排水不正常。价格非常高。更多
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前台工作人员不是非常有帮助或者友好。在我住宿期间,有几个问题,但是没有人帮助我解决问题。酒店有点旧,需要修理。房间也有点脏。排水不正常。价格非常高。更多
显示较少I do not read this type of review very often.
I would very much like to continue the conversation.
My email is erich.smith@hiltonwaikikihotel.com
I need to find out how I can fix this.
I am sorry.
Erich Smith
General Manager
我们在这里住了两个晚上,房间设备齐全,还有一个被海景包围的阳台。酒店离海滩近到只有一个街区的距离。酒店的住宿费提供不了附近其他价位相同的酒店可对比的东西,就像海滩对面的万豪度假村和水疗中心。另外,黄金会员可以免费提供一份普通的欧式早餐,这是你对假日酒店所期望的,而不单单只是对希尔顿酒店的期望。酒店晚上还提供热的开胃菜,虽然我们并没有吃过。总之,这是一次不错的入住,我会推荐这里。
Aloha,
Thank you for being a Hilton Honors Gold member and choosing to stay with us. We're delighted you enjoyed an excellent stay including the spectacular ocean view and convenient location just one block from the beach. Thank you for your feedback regarding the breakfast and resort charge, we will share your comments with the management team. We're so thankful for your recommendation and hope to welcome you back again on your next visit to Waikiki!
Mahalo,
Hilton Waikiki Beach Guest Services
位置很好,拥有最好的海景。房间很干净。但是没有免费停车,没有免费的早餐,也没有免费的水。我还是感到很高兴的,至少我的房间有超棒的景观。但是我们必须要为所有其他设施额外付费。
Aloha,
Thank you for staying and sharing your review. We're happy you enjoyed the clean and comfortable room with a spectacular ocean view! Thank you for all of your feedback, and we hope you'll choose to stay with us again on your next visit to Waikiki.
Mahalo,
Hilton Waikiki Beach Guest Services
成为金卡会员以来,我还从未得到过房间的升级。房间里的床上放着一本重复使用的欢迎手册,上面字迹潦草。卧室的玻璃上有一个手印,在入住之前没有清洁,桌椅坏了,早餐也很普通。
Aloha,
Thank you for being a Hilton Honors Gold member and choosing to stay with us. Our apologies that an upgrade wasn't available for you upon your arrival, and for the issues in the room. We appreciate your feedback and will share your comments with the management team. We hope to welcome you back for a better experience on your next visit to Waikiki.
Mahalo,
Hilton Waikiki Beach Guest Services
我们带着7岁和18个月大的孩子住在希尔顿威基基海滩酒店。工作人员都很友好,乐于助人,房间和设施都符合他们的收费标准。我们在23楼住了一间海景房,当我们早早从澳大利亚起飞时,房间已经为我们准备好了。酒店距离威基基海滩步行可至,我们的上午时光大部分都是在那里度过的,下午在游泳池度过。麦当劳24小时-7天餐厅提供各种各样的食物,从早餐到晚餐,每天24小时营业。
Aloha,
Thank you for being our guest and taking the time to share your review. We're so happy you enjoyed an excellent experience, and that the beautiful ocean view room, short walk to the beach, and delicious 24 hour dining at M.A.C. 24/7 helped make for a memorable experience. Thank you for your recommendation and we hope to welcome you back again for another 5-star stay.
Mahalo,
Hilton Waikiki Beach Guest Services
我们在这家酒店中住了两晚,刚刚结束了这一次美妙的海景之旅。我们的入住手续办理得很轻松,但因为时间还早,所以我们的房间还没有收拾好。我们把所有的行李都交给服务员保管了一会儿。这家酒店内有一家小星巴克,里面的咖啡种类很丰富,每天早上5点开门,一直营业到下午6点。酒店内还有一个24小时的餐厅,在早餐期间有点繁忙,不过你可以提前预定。我们在酒店的餐吧内吃了一顿丰盛的早餐,在那你可以尽情挑选你想吃的食物,同时我们在酒店居住的第一天也在那里吃了午饭。记住,在夏威夷,所有的餐点都很丰盛,所以多多与人分享你点的菜,或者点上开胃菜。酒店的花园很漂亮,每晚还有美妙的现场音乐表演。我们的房间很精致,而且最近刚装修过。615房间可以看到花园的景色。这家酒店位于Kūhiō大街,距离海滩上的杜克卡哈那莫库雕像以及马卡斯只有一个街区的距离。
Aloha,
Thank you for choosing to stay with us and sharing your review here. We're so happy you enjoyed a 5-star stay, and that the 24-hour M.A.C. 24/7 Restaurant in the Lobby, M.A.C. 2-Go serving Starbucks, lovely room, and quick walk to the beach helped to create a memorable experience. We appreciate your feedback and recommendation, and hope you'll stay with us again on your next trip to beautiful Oahu.
Mahalo,
Hilton Waikiki Beach Guest Services
员工帮不上什么忙,贵宾室很糟糕。他们向我收取度假村费和税费,尽管我出示了证明,证明已经在订房时付了这个费用。我发了投诉邮件却没有回音!我再也不会住希尔顿了。他们自称是四星级酒店,但不过是三星级酒店的水平。相比之下,住在泊岸酒店的另一晚,友好的工作人员提供了很棒的入住体验。
Aloha Thomas,
Thank you for staying and sharing your candid review. Our apologies for any confusion regarding the resort charge. If you would kindly email our manager on duty directly at guest.services@hiltonwaikikihotel.com including details about your reservation and experience, we will be able to address your concerns. We value your feedback and hope to make this right for you.
Mahalo,
Hilton Waikiki Beach Guest Services