Aloha, and thank you very much for taking the time to share your thorough review. We are glad to learn that your accommodations were a satisfactory vacation home. However, your extensive feedback has shed light on some concerning details that we are dedicated to improving, and we sincerely apologize for your inconvenience. Your valuable review will help us to improve, as we are dedicated to the safety and comfort of our guests. Should you wish to discuss your experience further with a member of our management team, we invite you to privately message us with the name your reservation was under, the dates of your stay, your confirmation number, and preferred contact phone and email so that we may reach out to you. It is our hope that we will have another opportunity to better serve you in the future. Thank you.
Manager, Guest Services - Aja