- 机场到这里Grab RM45.
- 可以线上处理入住和退房。办理线上入住，可以得到酒店工作人员更快速处理得到房间。
- 等待房间期间可以到cool lounge或者Garden Cafe休息吃三文治，水果和果汁。
- 小孩很喜欢酒店的室外泳池，这里让他们玩到不想离开。
- 小孩泳池有遮阳布，这样就不会长时间曝晒在太阳下。
- 泳池都有救生员看守。
- 房里的花洒水压很棒。
- 酒店工作人员都很友善亲切，helpful。
- Superior room 有一张大床和一张长沙发。有些房间的沙发应该只有一半长度，所以很感谢被安排到有长沙发的房间，很适合2大2小入住。更多
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作为shangri-la 旗下的酒店 我认为达不到应有的水准，入住体验非常不好，很失望。以下几点为我的评价：
1）入住时房间卫生不太好，入住的2间房都有堵水现象，主要原因应该是浴缸和厕所下水道脏没有清理，导致洗澡后，水overflow排到厕所外。
2）入住时热水开到最热但是水不热，导致包括年幼的孩子在下雨天 洗了冷水澡。热水直到很晚才回复正常
3）空调太冷，即使关掉空调依然很冷 导致有两个家人隔天生病。
4）最严重的问题是 作为主打欢迎带着孩子前来入住的亲子酒店，海滩上的水上活动游乐设施的几家商家，几乎所有人永远烟不离手，导致乌烟瘴气！这个完全无法容忍！
5）酒店提供的自助早餐，作为这个星级的酒店，品质一般，比如吐司面包竟然用的是超市massimo 吐司，roti canai 厚厚的有如吃面粉团，
还不如速冻roti canai。
6）亲子酒店的adventure zone竟然只是周末开放，酒店并没有在任何地方公示 包括酒店大堂的广告也是旧的时间，让我们主要带孩子来体验的东西 基本体验不到 海滩都是烟，室内游乐园关闭。
最后作为以前从小经常入住rasa sayang和golden sands的我们 这次前一天入住隔壁酒店后来入住贵酒店，相比下真的很失望，体验极差，希望贵酒店会给予反馈并改进。
We are sorry for the unpleasant experiences you had encountered during our stay. Rest assured that our team will continuously improve our services and facilities, especially during peak periods. We do hope to have another opportunity to welcome you back to experience a truly memorable stay soon.
Golden Sanda 度假村是以亲子为主，适合有带小孩的家庭入住。度假村设施算丰富，房间有重新装潢过。同时这边也比较多团体客入住，质量有差异。柜台办理入住与退房手续都要排队等候，跟以往住过的香格里拉度假村的入住手续经验不一样，这里的服务流程比较粗糙，有点失望。
游记：槟城香格里拉金色海滩度假饭店Golden Sands Resort住宿经验分享.适合亲子游家庭
Dear Angelali51,
Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! We would like to apologies for the inconvenience challenges that was brought upon you during your stay with us, we thank you for sharing your feedback with us and we have highlighted your concern to our management team to ensure the quality of our resort and services to be improve. Nonetheless, it was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.
Best regards,
Suleiman TAR
Director of Communications
儿子生日时带了一家人到这度假，房间没有我想像中那么残旧，毕竟都有那么多年的历史了，保养方面的确做得很不错。房间空间并不算很大，但却很干净。早餐选择不多，味道尚可。孩子们在水上乐园玩得很开心，有救生人员看守，这很不错。槟城的海滩虽然称不上漂亮，但躺在沙滩椅上听着海浪声放空，也是种享受。沙滩旁有外来的按摩服务，价钱相对有点小贵，但技术还算不错。
Dear WLL83,
Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.
Best regards,
Suleiman TAR
Director of Communications
这里是一个十分舒服，让人能够在这里休息的地方，环境舒服，工作员友善，地方很大而且自助餐很好吃的酒店。
Dear angelayky,
Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! We are glad to hear that you were satisfied with our wide range of food during the buffet and found that our staff were helpful during your time in need. It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.
Best regards,
Suleiman TAR
Director of Communications
前台叫Alex的员工绝对是我在马来西亚酒店见过的最棒的前台员工……非常友善热心。我忘记了名字的门童（对不起……）也是如此。房间非常干净，泳池很棒……如果有多一些儿童滑梯就更棒了……食物也很出色……一定还会再来。
Dear Najwajamaludin,
Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.
Best regards,
Suleiman TAR
Director of Communications
