Kia Ora

We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kia Ora Dianne M,

Thank you for choosing Peppers Bluewater Resort for your stay.

We are pleased to know that the room allocated to you was able to meet your expectations.

Regarding the delay in your room preparedness apologies for failing to meet your expectations as your room was not ready at the advertised 2.00pm check in time. It is clear that we advertise 2pm and this is our own expectation so it is very disappointing to the whole team when this is not achieved.

Regrettably any delayed checkout usually creates a domino effect on the team’s tight cleaning scheduling that result in delays at the other end ie the check-in time.

To overcome this challenge our Front Desk team will often do everything they can to change the room the guest was allocated to the same type that has already been cleaned. However, this often is not an option at a property with many different room types that is usually heavily booked. There are also often lots of guests requests ,like families wanting to be close together, or elderly wanting to be close to Reception or on ground floor level, or those who have paid the higher rates for Lake views who cannot be moved, or quieter room requests etc, so moving allocated rooms is a challenge.

Our apologies again for the delay with your check-in time and thank you very much for your patience. If you have the opportunity to travel to and stay in Tekapo again please don’t hesitate to contact us and the team will ensure your stay runs smoothly from the advertised check-in time right through to checkout, and we will be able to deliver the standard of service that is expected from a Peppers property.

Kind Regards