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1 - 6 条点评,共 4,526 条
Tripadvisor 中国会员
2021年4月26日的点评

    • 优惠度
    • 地点
    • 睡眠质量
    • 服务
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Diwaker Gupta,胡椒蓝水精品度假屋 的 Guest Services / Front Office,回复了这篇点评2021年5月12日已回复
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2021年4月26日的点评

入住日期:2021年4月
  • 旅行类型: 全家游
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 AccorHotels.com 合作收集的点评
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Diwaker Gupta,胡椒蓝水精品度假屋 的 Guest Services / Front Office,回复了这篇点评2021年5月12日已回复
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Tripadvisor 中国会员
2020年1月25日的点评 通过移动设备发表

入住日期:2020年1月
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SuritaD5,胡椒蓝水精品度假屋 的 Front Office Manager,回复了这篇点评2020年1月29日已回复
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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月28日的点评

我刚在这家酒店入住了两晚,绝对物有所值。酒店提供免费的洗衣服务,其他服务也很完美,我们在这里度过了一段特别的时光,后来,酒店升级了我们的房间,可以欣赏到美丽的景色,位置也很优越。强烈推荐给大家。

感谢 Jayde D
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Paradise823161,胡椒蓝水精品度假屋 的 Manager,回复了这篇点评2019年8月31日已回复
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Kia Ora

We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月15日的点评

我们在一个两居室的湖滨别墅住了四晚。房间很宽敞,很温暖,配置很齐全。不仅有洗衣房,而且有一应俱全的厨房。从我们房间看到的景色美不胜收。好的地段为白天库克峰等景点的旅途提供了便利。唯一的问题就是我们的房间直到快傍晚了才准备好能入住。

感谢 Dianne M
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Navigator59485764274,胡椒蓝水精品度假屋 的 Manager,回复了这篇点评2019年8月18日已回复
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Kia Ora Dianne M,

Thank you for choosing Peppers Bluewater Resort for your stay.

We are pleased to know that the room allocated to you was able to meet your expectations.

Regarding the delay in your room preparedness apologies for failing to meet your expectations as your room was not ready at the advertised 2.00pm check in time. It is clear that we advertise 2pm and this is our own expectation so it is very disappointing to the whole team when this is not achieved.

Regrettably any delayed checkout usually creates a domino effect on the team’s tight cleaning scheduling that result in delays at the other end ie the check-in time.

To overcome this challenge our Front Desk team will often do everything they can to change the room the guest was allocated to the same type that has already been cleaned. However, this often is not an option at a property with many different room types that is usually heavily booked. There are also often lots of guests requests ,like families wanting to be close together, or elderly wanting to be close to Reception or on ground floor level, or those who have paid the higher rates for Lake views who cannot be moved, or quieter room requests etc, so moving allocated rooms is a challenge.

Our apologies again for the delay with your check-in time and thank you very much for your patience. If you have the opportunity to travel to and stay in Tekapo again please don’t hesitate to contact us and the team will ensure your stay runs smoothly from the advertised check-in time right through to checkout, and we will be able to deliver the standard of service that is expected from a Peppers property.

Kind Regards

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