Dear Andrea P
Thank you for choosing H10Rubicón Palace as a destination and sharing your opinion in TripAdvisor. The hotel offers services of quality, in order to please the customers and satisfy them much as possible, It is a great pleasure to know that after four days visit , we have met with your expectations. We are glad you rated the variety of food and the human quality of our staff. The staff is working everyday to ensure compliance with your expectations.
The fact that you would come back at the hotel in the future is the best motivation that you give us in order to improve every season.
We will be pleased to welcome you again in H10 Rubicón Palace.
Dear David M,
Thank you for trusting H10 Rubicon Palace to stay at during your visit in Playa Blanca and sharing your opinion with all of us on Tripadvisor.
It is a real pleasure to know that we could make your celebration and your holidays more memorable, and you have found our Privilege service satisfying, as this offer has an objective to provide the more complete and relang stay for our guests.
We are happy that you have mentioned our staff in your feedback, as they do their hardest to serve the guests on the best way. Your review makes us proud and motivated to keep up the improvement in the hotel.
We hope that we can see and welcome and your wife at our hotel in the future again,
We were delighted to read your positive review full of praises and want to thank you for sharing your impressions with us. We are glad to hear that you enjoyed our facilities and were pleased with our staff member, this is a great motivation for us to keep working hard.
We are already looking forward to welcome you back soon here in Playa Blanca and want to thank you once again for your kind words.
Thank you for giving us some feedback. We are really glad to read you have been completely satisfied with the hotel and the staff working here. Yourr comments about the gastronomy are also very valued.
We hope to welcome you again soon.
Dear Ellen K,
Thank you for choosing H10 Rubicon Palace as destination to enjoy your holiday, it is a pleasure to read your comment about our hotel, we are very grateful for your words. We wanted to highlight that we have a heated pool service.
We are pleased to know that you enjoyed your vacation with us and I hope to see you soon, we are waiting for you with a smile.
一家8口第一次在这个酒店住了10天。从字面上看不出这家酒店有多好。食物非常的好，在自助餐厅每天晚上都有新种类的食物可供选择。 Al a carte餐厅非常的棒，一定要在第一天预定，以防止订不到位置。儿童泳池以及俱乐部非常的棒。我们的儿子喜欢在酒店周围、迷你高尔夫、游乐场等地的一切活动。唯一不好的一点是泳池是咸水池，幸好孩子们的泳池有氯过滤。不过，一旦你习惯了，咸水也不会太糟糕。迫不及待地想要再回去！！
First of all, thank you for choosing H10 Rubicon Palace for your stay in Lanzarote. Thank you also for letting us know your opinion about our hotel, we really appreciate it.
We are really pleased to know that your expectations were accomplished by our services such as the restaurants, kids pool and the club.
We will also note your comment regarding the salt water in order to improve our services.
We are looking forward to see and welcome you and your family at our hotel in a future again.
First of all, we appreciate that you have chosen H10 Rubicon Palace to spend your holidays.
We are glad to read that the staff has been helpful and friendly, our team works every day so our clients are properly taken care at all times. We are sorry that the first room that you had was located in the children's area, during high season we have differents profiles of clients (families, couples…) and we usually try to assign the room that fits better to each type of client. For us it is very helpful to receive, before your arrival, your preferences to take it into account. As you know, we offer two buffets, The Janubio is the main one and therefore it is the busiest, for clients looking for calm and relax, we offer The Tabaiba buffet which is quieter for those customers who seek tranquility. Also, for the guests who wishes to try different options, we have four à la carte restaurants with different specialties (asian, italian, american and El Volcan) where you can vary and enjoy a quieter dinner.
We are surprised to see your comment about the SPA, the average price for the SPA and treatments is among the cheapest on the island. The access to the SPA includes water circuit, Turkish baths, sauna, indoor and outdoor Jacuzzi, we also offer an exclusive outdoor area in which our clients can enjoy an outdoor pool while sunbathing in the Balinese bed. Also I would like to inform you that by accessing the SPA you can enjoy the gym for free.
We wish that for your next holidays you will find what you are looking for and in case you return please request your preference in order to assign you a quiet room.