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附近酒店
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1 - 6 条点评,共 2,189 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评 通过移动设备发表

感谢Rubicon皇宫酒店的所有员工,使我们的圣诞节时光那么愉快美好。这是一个很棒的住宿地点,我们之前从没有去过lanzarote,我们真的很喜欢这次的入住经历,酒店食物很美味,我们最喜欢意大利餐厅的食物,他们的披萨非常好吃,我们一定会再次入住Rubicon的。

感谢 p9p9p9p
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
H10_Rubicon_Palace,H10鲁比肯皇宫酒店 的 Director General,回复了这篇点评回复时间:2周前
Google 翻译

Dear p9p9p9p,

Thank you for these great words and compliments about the hotel and staff. We would like to thank you also for this this nice Tripadvisor-recommendation and for your stay at the H10 Rubicon Palace.

It is a pleasure to hear that you were very satisfied with our hotel and the Christmas you spent here. We can’t wait to welcome you back in the near future.

Best regards,
The Management.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
3周前点评

我们这次有八个人一起旅行,我们最小的人两岁,而我已经60了。我们被分配到主餐厅旁边的房间。这非常有帮助。房间质量很高,非常舒适。这家酒店的工作人员应该受到赞扬,因为他们乐于助人,周到又热情。这里提供各种各样的娱乐,特别是对于年轻人。我们年长的人喜欢各种各样的餐厅,酒吧和娱乐场所,工作人员也不遗余力地让我们留下难忘的回忆。总体而言,这是一次很棒的经历,我们会再来的。

2  感谢 Bobby o
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
H10_Rubicon_Palace,H10鲁比肯皇宫酒店 的 Director General,回复了这篇点评回复时间:3周前
Google 翻译

Dear Bobby o,

We would like to thank you for your kind words regarding many aspects and facilities offered by the hotel. and we are more than pleased to know you and your family have enjoyed once again the stay at the H10 Rubicon Palace. With no doubt, your comments regarding the gastronomy, the staff, the entertainment or the facilities we have, are more than appreciated. For sure, the fact that you recommend the hotel and that you would repeat again, is the best reward we could ever have.

It would be a great pleasure to welcome you again at the hotel.

Best regards,
The Management.

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4周前点评 通过移动设备发表

这是我们住的第三个晚上了。度假区非常美丽!我们提前预订了房间,海景房额外加收170英镑。如果住2033房间就很不值得了。房间前有两棵树挡住了海景,也正对着儿童区。这根本不是我们想要的房间,也没有房间可换。但是工作人员很友好,自助餐也很不错。昨天晚上我们吃了龙虾、蛤蜊、大虾、贻贝和小龙虾,味道好极了!不要去意大利餐馆,食物很糟糕。

1  感谢 434clarep
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
H10_Rubicon_Palace,H10鲁比肯皇宫酒店 的 Director General,回复了这篇点评回复时间:3周前
Google 翻译

Dear Clare P,

Thank you for giving us some feedback on Tripadvisor. We are sorry to read that despite being in the hotel, you already decided to rate us, since it is not the fastest way to take corrective actions during your stay. We really regret you didn’t contact our Guest Relations team in order to track your stay and to make it more enjoyable, since it is the department in charge of looking after any kind of non satisfactory notification. We have the feeling that many of your different comments could have been easily solved by our teams. Our main target is to make sure you enjoy your holidays, but if we don’t know about your non satisfaction in the hotel itself rather than through a scree, we cannot proceed properly and unfortunately there is nothing we can do right now. On the other hand, it is a pleasure to read that you have been satisfied with the gastronomy of the hotel and that you found the staff lovely.

Once again, thank you for letting us know your concerns and we will try our best to provide you an excelent stay if you decide to choose our hotel again.

Best regards,
The Management.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年12月9日的点评

坐落于海边保存的很好的大的风景区内。有五个游泳池和无数的餐厅,客人们的选择太多了。通向海边,可以一直走到Playa Blanca,然后门前就有公交车站,出行很方便。工作人员非常乐于助人而且友好,对于他们来说没有事情是太麻烦的。一定会推荐这里,而且如果再来,会再住这里的。给管理层的意见……把三个门都打开,这样去海边更方便;热的或者甚至是温热的盘子,可以让食物更美味;让客人为一整天出入侧面入口付16欧元!

感谢 Keith W
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
H10_Rubicon_Palace,H10鲁比肯皇宫酒店 的 Director General,回复了这篇点评2018年12月12日已回复
Google 翻译

Dear Keith W,

First of all, thank you for trusting H10 Rubicon Palace, and for leaving this great opinion on Tripadvisor.
We are extremely glad to see that you have been fully satisfied by our services, and especially by our pools, restaurants as the attention of our staff.
This ‘hidden gem’ will be very pleased to welcome you here again and we hope to see you soon!

Best regards,

The Management

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2018年12月1日的点评 通过移动设备发表

这家酒店和地面保养得很好。房间很好,很干净。这里的饭菜棒极了。需要更多的座位。若能在泳池周围多弄几个座位,多几张靠近泳池的桌子就更好了。还应在泳池周围提供桌边服务。房间、地面和水疗中心的工作人员都非常棒。这家酒店的不足就是一些接待部门的工作人员态度十分粗鲁。

4  感谢 Totty16
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
H10_Rubicon_Palace,H10鲁比肯皇宫酒店 的 Directeur général,回复了这篇点评2018年12月4日已回复
Google 翻译


Dear Totty16,

Thank you for giving us some feedback on Tripadvisor.
We are glad to read that you have appreciated our grounds, rooms, gastronomic selection and Spa centre.
On the other hand, we will analyse your comments about the pools area.
Regarding your impression to the staff at the reception, the concerned department will receive your message so we can improve our service that with no doubt, our guests deserve. For sure, the mentioned matter doesn't represent our standard and we will work to keep that situation as an isolated case.

Best regards,
The Management.

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2018年11月11日的点评

我和女儿在鲁比肯酒店住了一个星期,上周才回来。受君主垮台的影响,我们上次的旅行被破坏了,这次我们没有遇到类似的问题。我们享有贵宾特权,酒店为我们安排了一个漂亮的房间,我们也享受了贵宾休息室和餐厅服务,真的很喜欢。因为是在学校放假期间,我们知道这里肯定爆满,事实上也的确如此。我的批评是,酒店大多数的区域人手严重不足,没有严格执行日光浴浴床不得占座的规定。而且需要更多的室外照明,以方便我们在晚间走回房间。不管怎样,我们还是很享受这个假期,而且肯定会再来。

感谢 Lynneinthesun2015
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
H10_Rubicon_Palace,H10鲁比肯皇宫酒店 的 Director General,回复了这篇点评2018年11月20日已回复
Google 翻译

Dear Lynneinthesun2015:

Thank you for staying at H10 Rubicón Palace during your visit on Lanzarote, and for sharing your experiences on TripAdvisor.

We are happy to know that you have been satisfied with the Privilege Service we offer at the hotel, undoubtedly, it is a service that provides an even more complete experience. On the other hand, we totally agree with you since we always do a call to collaborate at the pool area, respecting the rules.

It would be a great pleasure to welcome you again in the future, in order to provide you excellent holidays and memories! We would like to see if we deserve an even higher rating next time with all the improvements done.

Best regards,
The Management.

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