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Mauro Polpi
5.0 分,共 5 分2021年10月15日点评
入住日期:2021年10月
房间建议: piani alti x panorama
4.0 分,共 5 分卫生与卫生
4.0 分,共 5 分睡眠质量
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
WERNER FRANCIS森提多哈卡兰达度假酒店Marketing,回复了这篇点评
回复时间:2021年10月18日
Caro Mauro,

Grazie mille per averci scelto per trascorrere una settimana in vacanza. Siamo lieti che la vostra vacanza sia stata di vostro gradimento e vi ringraziamo per le belle parole sui nostri servizi, sulla posizione dell'hotel e sullo staff di Alpitour.
Speriamo di vederti di nuovo in futuro.

Cordiali saluti, Direttore dell'hotel
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评,共 8,738 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月21日的点评

这是个非常棒的酒店,服务、设施和员工都很棒。酒店的氛围也对孩子们非常友好。接待团队专业热情。我们的两个女儿都很开心,因为这里有很多活动她们可以做。我承认开始我看到差评的时候有点担心,但是根据我们的入住体验,到目前为止绝对是完美的,我们在这里过得很愉快。我们还可以住5天,真是太棒了。我们住在B区541房间,这是一个很大的房间,里面有你需要的一切。一月份,我们住过一家五星级酒店,老实说,除了食物更加多样化之外,和这里没有什么区别。如果酒店的管理层能够完成酒店的翻新工作并和改善食物,那么这里很容易成为一家五星级酒店。谢谢你们对我们的照顾。🤗

感谢 2013first
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Best_Jacaranda,森提多哈卡兰达度假酒店 的 Manager,回复了这篇点评2019年8月23日已回复
Google 翻译

Dear 2013first

Thank you for sharing your review with us and other future travellers. We are very happy to know you are having a good time with us and we appreciate your compliments to our service and staff. We will forward your kind words to our animation team, who will be very happy to know you are enjoying their activities.
Please do not hesitate to contact us at the reception desk or our Public Relations department if there is anything else we can do to make your holiday extra-special.
Thank you again for your feedback. We would love to have the chance to welcome you back in the near future for another amazing holiday.
Best regards,
The Management.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月12日的点评

2019年8月我们住在这家酒店。我们是对夫妇,在这家酒店的体验有好有坏。酒店/地面:酒店及其周边地区总是干净整洁,非常棒。房间:我们住的房间很漂亮,视野极佳,首屈一指。我们花了140欧元升级到高级客房,但我认为不值得。升级后你只多了浴衣,游泳池毛巾和拖鞋。迷你冰箱里还有两小瓶水,一瓶可乐和一瓶芬达。如果您要加满的话,您得另外付费。这儿没有牛奶、茶以及咖啡。每次我们用我们的咖啡机的时候,它就漏得到处都是。房间里的杯子很脏。工作人员:工作人员很好,总是很有爱,清洁人员把你的房间打扫得很干净。摄影的员工一直缠着你的拍照,就像没听见我们说“不”一样。为了不拍照,我们不得不很强硬地说不。娱乐:娱乐并不是我们感兴趣的。要是活动不是那么晚的话,我们本可以参加的。但活动是在每晚的9.45.这世间对于任何活动来说都挺晚的了。娱乐团队似乎不像我们住过的其他酒店那样与客人互动。食物:这家酒店的食物每天都让人挺失望的,食物都是一样的。6天中我们出去吃了3天。吃绿茶布丁或是早饭的时候都没有勺子。每次都这样。我还没吃完,餐厅的工作人员就来收拾了我的盘子两次。我们吃饭时只喝了一杯。服务很差。厨师们干那么起劲儿就做出这样食物,他们应该感到羞耻。商店:酒店的商店物美价廉,存货充足。游泳池区域:游泳池周围没有房间。日光浴床被人们用毛巾占用了。下行电梯不要湿着进去。因为前面有人湿着进电梯了,所以我在电梯里滑倒了。游泳池区域干净,但可以多弄点表示地板潮湿的标志…这里没有只供成人的泳池。泳池里天天都是小孩子泡在里面。楼层:我们是在九楼的观景楼,但是我们必须坐两部电梯才能到达餐厅,因为有些电梯坏了……所以每个人都要等那个能运行的电梯。从9到5楼电梯坏了,所以我的丈夫被困在房间里了,没吃饭。所以不知道我们明天能不能走楼梯去餐厅。多说下,要是你住九楼,你就要乘2次电梯。要是2部电梯都能用的话,我会给这儿2*。因为我自己的原因,我不会在来这儿住了,这真的糟糕。

感谢 No1monkee
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Best_Jacaranda,森提多哈卡兰达度假酒店 的 Manager,回复了这篇点评2019年8月19日已回复
Google 翻译

Dear No1monkee

Thank you for taking the time to write such a detailed review after your recent stay at the Best Jacaranda. We are terribly sorry that your stay at our hotel was not up to your expectations.
We appreciate your compliments to our hotel and the cleanliness of our premises, and most importantly to our friendly and hardworking staff. We are also happy that you liked the room you were allocated.
We are, however, disappointed to know you were not satisfied with the premium package, even if we gave you all the information about the package prior to your arrival. What a pity that you did not mention it during your stay as we would have been happy to cancel it and refund you the money you had paid for it.
We would like to clarify that the 2 bottles of water and the 2 soft drinks you found in the minibar is a complimentary welcome package for all our guests. That's not part of the premium package. We want to apologize if the maid forgot to change the cups. It would have been great if you had informed us as we could have reminded the maid to do it.
We have forwarded your comments regarding the photographers to the relevant management and we will take the appropriate measures so that this does not happen again.
With regard to the night entertainment we would like to bring to your knowledge that the show can't start until the restaurant is closed at 9:30pm. Otherwise most of our guests would miss it.
We are surprised to read the food is repetitive. We offer between 70 and 100 different meal options every day and we have different themed dinners every evening. We don't understand why you only had one drink with your dinner. You were all inclusive and you could have asked for as many drinks as you wanted. You just had to ask your waiter and the drinks would have been brought to your table.
It is not true that there is no room around the pools. The size of our pool area is about 10.000 sq metres and, even if it is true that some guests reserve sunbeds early in the morning, we have more than enough sunbeds for all our guests.
With regard to the incident with the lift, we would like to point out that our staff is not allowed to manipulate the lifts machinery, so we have to call the OTIS official technical service to fix them. Last Monday we called the OTIS technical service as soon as we knew one of the lifts in block F (there are two of them) was not working. When the OTIS technician came to the hotel he realized there was a problem with the other lift as well so he decided to stop it for safety reasons, so both lifts were out of service while the technician was fixing them (between 7:30pm and 11:00pm). Instead of calling the reception to inform us that your husband was stranded in your room and he could not go to the restaurant, you started sending messages to our Facebook page, first asking if we had room service (which we don't have) and then complaining that the lift was not working and that you would not be able to bring your luggage down the next day if the lifts were not working. The purpose of our Facebook page is not to solve urgent issues as there is not someone reading the messages 24 hours a day and this is why we could not address this issue in a timely manner. We have a 24 hour reception and a Public Relations department for that. If you had asked our reception, public relations or even the restaurant staff if you could bring some food to the room, we would have said yes, as we have done many times in the past, but you never asked. You could have also used the staff lift, which happens to be right next to your room. You then phoned Thomas Cook in the UK asking for help and they called us and asked us if we could show you how to come from your room to the reception. We tried to call your room several times but your phone was disconnected. We then sent you a message through our Facebook page offering you the possibility to use any of the staff lifts and also the help of our bellboy, who was available until 7:00am the next morning, but you refused our assistance.
We hope that, after all, you enjoyed your stay in Tenerife.
Best regards,
The Management.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月11日的点评

我们在入住这家酒店之前,阅读了所有不好的评论,有些担心。但说实话,我并不需要如此担心。这是一家非常适合家庭入住的酒店。酒店有六个游泳池,其中两个水温是加热过的。即便是不带加热的泳池,我们也感到水很温暖。每天早上都会沐浴在阳光中醒来。食物选择很多很棒。我真的不明白为什么评论说食物都是重复的。我们入住的7天中,每天晚上都有不同的美食主题,所以感觉我们并不需要出去奔波吃饭,这点是个加分项。房间每天都打扫的很干净,并且会换上新毛巾。有一些基础的娱乐设施,但是我们基本晚上才会回酒店,所以这并不是什么问题。因为我们一直到晚上九点才会坐飞机回家,酒店给我们提供了一间配有干净毛巾和洗漱用品的淋浴房,这简直是太棒了,这样我们就不需要白天在泳池游玩的时候也拿着这些东西。我非常推荐这家酒店,并且一定会再来入住的!

1  感谢 vickster17
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Best_Jacaranda,森提多哈卡兰达度假酒店 的 Manager,回复了这篇点评2019年8月17日已回复
Google 翻译

Dear vickster17

Thank you so much for sharing your valuable review with us and other future travellers. We are delighted to read you found our hotel to be fantastic and we appreciate your compliments to our swimming-pools, the food and the service. It was a pleasure for us to have you as our guest and we hope to see you back soon.
Best regards,
The Management.

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Tripadvisor 中国会员
2019年1月31日的点评 通过移动设备发表

入住日期:2019年1月
旅行类型: 全家游
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Best_Jacaranda,森提多哈卡兰达度假酒店 的 Manager,回复了这篇点评2019年2月8日已回复
Google 翻译

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2018年7月5日的点评 通过移动设备发表

四星级酒店,在岛上还算可以,环境不错,硬件设施很丰富,每天都有不同主题的活动,小孩子相当开心。位置很好,从南部机场下来坐大巴只要十分。

入住日期:2018年7月
旅行类型: 全家游
1  感谢 mengj47
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Best_Jacaranda,森提多哈卡兰达度假酒店 的 Manager,回复了这篇点评2018年7月6日已回复
Google 翻译

Dear Meng J,
Thank you so much for sharing your opinion regarding your recent stay at our Best Jacaranda. We are delighted to know that you enjoyed a really nice stay with us and that your kids had an amazing time.
We sincerely appreciate your feedback and hope to have the pleasure to welcome you again in the future.
With our kindest regards,
The Management

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2012年12月13日的点评

多么让人愉快的酒店,出色的地理位置,去沙滩和商店很方便。酒店是庞大复杂的,因为当你走过这道门,你就知道你得做出了一个正确的选择。保持良好的游泳池和让人愉快的干净的房间,还有为所有年龄范围准备的设施。
餐厅是超出这个世界的,食物很棒,选择很多,晚餐成为了这天最喜爱的部分。
优秀的友好的员工,他们会帮助你任何的疑问或问题,还总是带着微笑来做。
我会推荐这个酒店给所有人,我肯定还会在那里住的。

2  感谢 Steve T
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
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