Many thanks for your review. I am delighted to read that you enjoyed your 2 night stay with us.
Our Welcome Plate with a carafe of wine, home baking and Jo Malone infused flannels is a little treat that we offer to all guests who book directly through our own web site, and not through booking.com or Agoda.
I am pleased that you appreciated this extra little touch.
I would like to take this opportunity to thank you for choosing to stay with us at Grove House, and I do hope that you will stay with us again in the future.
Thank you for taking the time to review your 2 night stay with us at Grove House.
I am pleased that you found both myself and my manageress to be friendly and helpful. We both take great pride in what we do, and each day it gives us immense pleasure to welcome guests from all over the world to stay with us.
We are a 4 Star Gold bed and breakfast, with many areas of the property achieving 5 Star status. We offer a ' Welcome Plate ' to all guests booking via our website which includes a carafe of wine, home baking and Jo Malone towels. I know you never mentioned this within your review, but was aware that you all enjoyed these items upon check in.
We have many little extras for our guests to enjoy from the Molton Brown toiletries, fresh roses in each room, fluffy bathrobes and brand new en suites for the 2017 season. I do appreciated you pointing out some of these within your review.
We serve an extensive gourmet breakfast daily with over 15 starters, 10 main courses, fresh fruit smoothies, speciality hot drinks, fruit flavoured water and toasted breads. I was thrilled to read that your Grove House breakfasts were the best of your week long trip.
You however had a few grumbles about your stay which I shall now address ...
Our ' Superior Double Rooms ' do indeed have double beds as is indicated in the room name. I feel it most strange to complain about this when you had the choice to book a Deluxe King suite which has a king bed.
You mentioned that your room with its brand new bathroom was petite. At no stage do we ever make out that our superior double rooms are bigger than they are. They are all of good size, and comfortably adhere to Visit Scotland's 4 Star Gold requirements.
Our beds all have mattresses that are all brand new for the 2017 season . They are memory foam and pocket sprung and each are dressed with deluxe toppers from Selfridges.
We receive many comments from guests on a daily basis about how comfortable our beds are.
I do appreciate the style of a mattress is very much a personal choice. Sorry it was not to your liking.
Lastly you mentioned that you were warm during the night. This is something I had no control over. We had experienced some incredible hot sunny weather during your stay and our heating was turned off. We do mention in our guest folders that if you require a cooling fan for your bedroom these can be provided.
I do hope that I have been able to address your concerns within your review.
We are a quality owner run bed and breakfast and we strive to exceed our customer expectations at all times, which is evident in many of our recent Trip Advisor reviews.
Many thanks for your lovely review.
It was a delight to have you all as guests for 3 nights.
Thank you for staying with us , and I do hope you will visit again either back at Grove House or at our 5 star gold bed and breakfast Ardtorna.
Many thanks for taking the time to review your stay with us at Grove House.
I am pleased that you enjoyed the complimentary wine. This is something that we offer to all who book directly with us via our own web site rather than through booking.com or another similar channel manager.
We are a high scoring 4 star gold bed and breakfast offering quality, style and many extra touches not always found in a bed and breakfast such as the deluxe towels, bath robes, large Molton Brown toiletries to the warmed towels with fresh ginger that are served upon arrival along with the wine and home baking.
I am delighted to read that you appreciated these aspects and felt that we are worthy of 5 star grading.
Our award winning gourmet breakfast offering a choice of 10 main courses daily is a real treat for our guests. Super to read that you enjoyed it.
May I say it was lovely to chat to you during your stay, and I do hope that you will stay with us again in the not too distant future.
Thank you for taking the time to post your review on trip Advisor.
You lovely comments mean a lot to us.
It was super to meet you, and to chat to you during your stay.
I do hope that you will manage another trip back to Grove House sometime in the not too distant future.
Thank you for your lovely review after your 3 night stay at Grove House with your family.
I am pleased that you liked the design of our newly designed bedrooms, and that the extensive gourmet breakfast went down well each morning.
It was so lovely to have you all as guests for the few days, and I am delighted to read that Grove House has been added to your ' Must visit again ' list.
I do hope that you enjoyed the rest of your break up north, and that your family had a safe journey back to America.
I would like to take this opportunity to thank you for choosing Grove House.