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patrickkcyip
4.0 分,共 5 分2016年9月7日点评
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Joao C苏梅岛拉瓦娜安纳塔拉度假酒店General Manager,回复了这篇点评
回复时间:2016年9月9日
Dear 232patricky,

Thank you very much for taking the time to leave your review on TripAdvisor about your experience at Anantara Lawana Samui Resort.

We are glad to read that you appreciated the room provided and the service offered by our staff. I will share your nice comments with all our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after.

The hotel has 2 restaurants; one is the Tree Tops which is considered one of the best restaurants of Samui, which we only open for dinners, and the other one is the Ocean Kiss, near the beach and main swimming pool and it is open all day.

Regarding the Spa prices we seek to offer differentiated products and services where quality is a key factor. Nevertheless, we value your feedback and will take your comments into consideration to improve and adjust the offer to our customers' needs.

Once again thank you very much for having chosen our resort for your recent visit to Koh Samui and we do look forward to welcome you back soon.

Kind Regards,

Joao Corte Real
General Manager
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评,共 3,231 条
2024年2月19日的点评

环境非常好,服务态度也很不错,喜欢安纳塔拉。特别是自然环境,真的很棒,晚上可以看到满天的星星,还有可以到沙滩上散步,真的是不错 的体验。由于行程安排,只住了一夜,也没来得及吃酒店里的早餐,下次有机会再尝试。

入住日期:2024年2月
  • 旅行类型: 全家游
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Minor Hotels 合作收集的点评
感谢 yandang1004
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Alexander Willmann,苏梅岛拉瓦娜安纳塔拉度假酒店 的 Other,回复了这篇点评2024年2月18日已回复
Google 翻译

Dear yandang1004,

Thank you very much for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed your stay at Anantara Lawana Koh Samui Resort and that our environment and service exceeded your expectations.

It warms our hearts to know that you appreciated the natural beauty of our surroundings, especially the opportunity to stroll along the beach and admire the starry sky at night.

While we are sorry to hear that you missed out on experiencing our breakfast during this stay, we are thrilled to know that you are already planning your next visit. When you return, we will ensure that your breakfast experience is just as enjoyable as the rest of your stay.

Once again, thank you for choosing Anantara Lawana Koh Samui Resort, and we look forward to welcoming you back for another exceptional stay soon!

Warm regards,

Alexander M Willmann
Executive Assistant Manager

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2024年2月17日的点评

服务工作人员都非常热情,花园干净整洁,泳池水质干净,沙滩很细腻,附近街边也有一些餐厅味道不错。
海滩退潮后,可以深入远一点的地方浮潜,很多漂亮的珊瑚和鱼类,生态很好。
早餐人多,有点闹闹哄哄,有点混乱。咖啡不好喝。给了我一个杯子是没洗干净的。
SPA很贵,毛巾是一股用久了的精油味,感觉不是很值这个价格。大概大人3500泰铢,小孩1500泰铢。
我订的房间是空调对着床吹的,有点不太舒服。房间有点暗。

入住日期:2024年2月
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Minor Hotels 合作收集的点评
感谢 anyadong
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Alexander Willmann,苏梅岛拉瓦娜安纳塔拉度假酒店 的 Other,回复了这篇点评2024年2月17日已回复
Google 翻译

Dear anyadong,

Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you found our team to be enthusiastic and our facilities well-maintained, including the clean and tidy garden, swimming pool, and private beach.

It is equally fantastic to know that you enjoyed the nearby restaurants and the opportunity for snorkeling during low tide, while you found some beautiful corals and fish.

Having said that we sincerely apologize for any inconvenience you experienced during breakfast due to the noise and coffee cup highlighted. While our coffee usually receives very good feedback in terms of quality and taste, we are sorry to learn that it did not meet with your personal preference. Rest assured that our team will review the respective standards, offering a better service moving forward.

Having checked on the SPA towels immediately after receiving your feedback, please know that we could not allocate and failure in our services and are sorry that the offering did not align with your expectations.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

Warm regards,

Alexander M Willmann
Executive Assistant Manager

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2023年10月7日的点评

闹中取静的好地方,酒店环境和服务都非常棒,就是早餐感觉味道差了一点,早上客人多的时候,他们有些忙不过来。

入住日期:2023年10月
  • 旅行类型: 全家游
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Minor Hotels 合作收集的点评
感谢 547,196,911
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Alexander Willmann,苏梅岛拉瓦娜安纳塔拉度假酒店 的 Other,回复了这篇点评2023年10月8日已回复
Google 翻译

Dear 547196911,

Thank you for taking the time to share your feedback regarding your recent stay at Anantara Lawana Koh Samui Resort. We greatly appreciate your valuable input as it helps us continually improve our services.

We are delighted to hear that you found our resort to be a peaceful oasis amidst the hustle and bustle of the surrounding area. Creating a serene and tranquil environment for our guests is one of our top priorities, and it is wonderful to know that we were successful in providing you with that experience.

Your comments about the resort environment and overall service being very good are truly appreciated as our team takes great pride in ensuring that every guest has a memorable and enjoyable stay, and your positive feedback reaffirms their dedication.

However, we are sorry to hear that you found the breakfast experience to be a bit hectic during peak hours. We apologize for any inconvenience this may have caused. Rest assured that we will review our breakfast service procedures to ensure a smoother and more enjoyable dining experience for all our guests, especially during busy mornings.

Your feedback is valuable to us, and it helps us make the necessary improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back to our resort in the future, where we aim to provide an even more exceptional stay.

Thank you once again for choosing Anantara Lawana Koh Samui Resort, and we look forward to hosting you again soon.

Warm regards,

Alexander M Willmann
Executive Assistant Manager

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Tripadvisor 中国会员
2022年2月17日的点评

入住日期:2022年2月
旅行类型: 独自旅行
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Jitsinee Saswatsarnti,苏梅岛拉瓦娜安纳塔拉度假酒店 的 Guest Services / Front Office,回复了这篇点评2022年2月22日已回复
Google 翻译

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2021年3月2日的点评

酒店很漂亮,温馨,环境很好,服务也好,整体满意。管家式服务很贴心,有任何需求都可以练习管家,包括定制一日游行程等。

入住日期:2021年2月
  • 旅行类型: 全家游
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Minor Hotels 合作收集的点评
感谢 linanwangying
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Ahmed Bronji,苏梅岛拉瓦娜安纳塔拉度假酒店 的 Guest Services / Front Office,回复了这篇点评2021年3月2日已回复
Google 翻译

Dear Mrs. Li,

谢谢您的反馈。我们很高兴您喜欢酒店,服务和我们的管家设置。

希望下次能有机会再次欢迎你们回来酒店。如何任何疑问,可直接联系我们。谢谢。

Ahmed Bronji
Guest Relations Manager
abronji@anantara.com

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评

我们在跳水池房住的很愉快。我们受到了每一位工作人员的热情迎接,他们都非常热情好客,并愿尽最大努力使我们在这里过得愉快。我们要感谢Sunny、Zamai和Hui,当然还有经营度假村的迪伦。期待明年再来啦。海洋之吻餐厅提供了各种各样的印度素食、黎巴嫩和意大利食物。感谢主厨拉姆为我们准备了美味的奶糖、米饭和黄油面包。

感谢 45RajD
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
Alexander Willmann,苏梅岛拉瓦娜安纳塔拉度假酒店 的 Other,回复了这篇点评2023年7月6日已回复
Google 翻译

Dear 45RajD,

Thank you for taking the time to share your feedback with us back in 2019 as we appreciate your thoughts on your experience during your stay.

We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.

We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.

All of us look forward to the opportunity to serve you again soon.

Alexander M Willmann
Executive Assistant Manager
Anantara Lawana Koh Samui Resort

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