Dear Scottkel M,
Thank you very much for your fabulous recommendation and perfect rating on TripAdvisor. We are so pleased we could exceed your expectations in every category and provide you with an amazing vacation. Thank you for your compliments about our well-maintained facilities and spectacular beach parties. We can't wait for your next visit to our tropical paradise!
Thank you for sharing your invaluable feedback with us on TripAdvisor. We are pleased to read your generous compliments about our amazing beach parties and lovely staff. Every night we offer a spectacular fire show on the beach, international house DJs, and an electric vibe. Come back for another exciting night at our resort!
Thank you for coming with your family to stay with us even though you did not fully enjoy your stay here.
We apologize that your room was not cleaned to our usual high standards and I will be sure to follow up with our housekeeping leader on this.
We do advertise ourselves to be one of the top party destinations in Chaweng and do post the times for our daily pool and beach parties which end at 2am. However, for those who do not wish to be a part of the party scene but still want to take advantage of our strategic location near all the main eateries and shopping venues, we have rooms away from the beach and pool area that are more suitable for families and guests who do not stay up late. We are sorry this was not properly advertised to you and we hope that now that you are aware of your options, you would consider staying here again and we will gladly handle your booking to ensure you and your family have a comfortable stay and relaxing night's rest.
Thank you again for staying with us and we hope we can have a chance to provide you with a more positive experience someday.
We appreciate your fantastic review and perfect rating on TripAdvisor. At ARKBar, we satisfy the party animals of Koh Samui with live house music, exciting fire shows, and delicious cocktails every night. We are delighted to hear that we could provide the perfect place and atmosphere for you and your friends. We can't wait to see you on your next visit to our sunny island!
Dear Ibrahim P,
Thank you for staying with us and for leaving a wonderful review and five star rating. We are delighted to read that you had a wonderful experience at our resort and that we exceeded your expectations. Our staff works around the clock to cater to every guests' need, and we are so happy their efforts did not go unnoticed. We will send your compliments to Harry and June, they are indeed doing a wonderful job! We can't wait to host you again on your next visit to our tropical paradise.
Thank you for staying with us and for writing a kind review. We are happy our spacious rooms were to your liking and you had a comfortable stay. With two restaurants and three bars to choose from, guests can enjoy a variety of food and drink at the hotel. We hope you come back and enjoy a tasty cocktail on our beautiful beach!