Dear Matthew J,
Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. It seems that we were not able to execute an exemplary hotel stay experience due to the internet connection and the level of customer service received. Please accept our sincere apologies for any inconvenience these may have caused you. Kindly be assured that we treat these matters seriously so we sent you a private message to obtain additional information regarding your stay.
I look forward to hearing back from you very soon and be of further assistance.
Good morning Anon_ymous345689, first of all I'm really sorry not to see your name because I could have the possibility to check your reservation and the assigned room. I'm really sorry to read such a review; I can't understand what happened beceuse we didn't have complains about "broken windows" so I don't know if you are speaking of our hotel or maybe another. The third bed, as clearly written in the web site, is a sofa bed. We have written it in the web site. If you want better explain what happend we are here; in this way I can't understand.
Dear Maisie P., first of all thank you for your review and thank you for the beautiful words. I will share the comments with my staff.
And I have to say one thing: I'm from Sarteano!! Incredible, isn't it? So better happiness to read the review.
I hope to welcome you again on the way back, please contact me
see you soon,