这家巨大的酒店面向死海，拥有自己的私人海滩。你步行5-10分钟就能到达海滩，包括乘坐电梯的时间。我们的房间有一个面向死海的阳台，景色美极了。它有一个室内保险箱、泡茶/咖啡设施和一个免费的小酒吧，里面有水、果汁、可乐和柠檬水。我对那些救生员们很敬佩，他们帮助游泳者下水，教学游泳，并确保每一位游泳者的安全。海滩岩石很多，强烈推荐穿鞋。我没有机会使用游泳池，因为它在日落前关闭了。到达房间后，接待处打了一个礼貌的电话，确保房间里一切正常。皇冠假日酒店使用太阳能热水器和非一次性毛巾，注重环保。我们在饭店吃了晚饭和早餐。虽然食物陈列看起来很广泛，但我发现选择的余地相当有限。那里主要提供中东菜，有很多沙拉和蘸酱。甜点很好吃。
Dear Love_Life_Sydney ,
Greetings from Crowne Plaza Dead Sea
Firstly our big thanks for visiting us although we know there is a lot of choices in terms of lodging in Dead Sea.
I am truly saddened that it comes to an end that you missed having great moments with us.
Please accept our sincerest apologies for the points raised during your previous stay. It will be great if you can let us know your phone number for us to reach you for us to personally make it up to you.
We will be waiting until your next visit us, and we promise that we will fill the shortcoming made from your last stay.
I hope you will give us another chance to make it up to you, the team and myself will be happy to welcome you back soon.
Again Many Thanks for visiting us.
Sincerely Yours
Wissam Shubat
Hotel Manager
我突发奇想订了一晚的房间，想在参观完佩特拉之后找个地方住，结果来到了这里。在入住的时候我发现自己忘记带短裤了，酒店里有个礼品店，这样我就可以买一条短裤，然后飘浮在死海上。这里的自助午餐和早餐很棒(我没有在这里吃过晚餐)。最后我还被“升级”到一个可以看到死海的房间。
Dear Mark d,
Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely Yours
Wissam Shubat
Hotel Manager
首先我要感谢酒店的精心布置……这让我们感到非常惊喜，我们本来以为一般只是会在床上看到预先布置的天鹅，但这次当我打开厕所时，我看到了水池里的天鹅，当我打开浴帘时，浴缸里两只可爱的天鹅让我感到非常开心……非常感谢黛西小姐能来我们的房间拜访我们，在假期结束之前一直都是由她来负责我们的房间。她每天对客房服务进行跟进以确保我们的房间是干净的，不仅要确保房间干净，还要确保内部设备正常使用。谢谢你的照顾。我打从心底里100%推荐皇冠广场度假酒店。
Dear Vani051995,
Thank you for choosing Crowne Plaza Dead Sea and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan your feedback is extremely valuable to us.
We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us.
We wish to welcome you again at Crowne Plaza Dead Sea Jordan
Sincerely Yours
Wissam Shubat
Hotel Manager
我和妻子在这家酒店住了3天，房间条件一般，遇到了一些瑕疵但是转天就解决了。这里的工作人员都很棒而且十分乐于助人，这里的泳池面积很小，水换的很勤，你可以在死海沙滩上玩耍后来这里泡一泡。这里晚上有些嘈杂，还有晚间误会可以体验，这里的墨西哥玉米卷和啤酒很美味，早餐和晚餐时自助形式的，菜品丰富而且味道也很棒。从阿曼往南走的话很适合在这里住一晚歇脚，距离这里20分钟有一处景点，大家都说还不错，可以去看看。来这里的话记得穿上雨靴，带上防水相机。
Dear Dutchie1362
We are very delighted to receive your favorable review of your recent stay at Crowne Plaza Dead Sea Jordan.
Thank you in particular for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team.
We promise to continue to improve our service to meet the expectations of our guests.
It was a pleasure to have you here and we hope we can welcome you back again soon.
Sincerely Yours
Wissam Shubat
Hotel Manager
我们发现了我们的欢迎礼物是一坨屎💩（见图片），有着污渍和积尘的肮脏地板，我们不得不重新铺床，当我们打电话说明房间的状态时，对方令人生气毫无歉意。详细地说：我们办理了入住手续（两个房间，两对情侣），两个房间都非常令人失望。第二个房间是给我父母住的，他们第一次来约旦。他们是我们的客人，然后我们想200美元一晚的房间能给我们一次有品质的入住。我们的房间有一个特别惊喜，我们发现在手扶坐浴盆的喷水顶上有一坨屎（真的，见图片）。地板：地板上全是积尘（也许是为了娱乐），房间里有一些咖啡渍（我不想要讨论床头附近的白色污渍）。十分钟内，我打电话给了前台，告诉他们我们的发现，他们甚至都没有道歉就说：“我们会请客房服务人员来看看”，就好像我们在说谎一样。十五分钟之后，他们打电话问“一切都好吗”。这时我们的语气变了然后准备离开房间，然后我们在走廊遇见了客房服务人员。多亏了工作人员，他们试图想要靠把我们升级到三楼的一间更大的房间来解决问题。我们和一些工作人员一起上去——他们礼貌而且深表歉意。又一次，肮脏的地板，我们踢着地板上的积尘和尘土，还看不到海景。我们拒绝了，因为我们付钱是要住有海景的干净房间的。最终解决：他们把我们的房间升级到了一个刚刚打扫了的套房。我们把这间套房给我70岁的父母住，他们第一次来约旦，没有住他们的房间。失望没有在此结束！另一个房间连床都没有铺好（看图片，这是我的男朋友整理床单，这样我们晚上才能睡觉）。然后地板上全是咖啡渍和其他不明污渍，还有一些积尘。这是我们在200美元一晚的皇冠广场酒店前三个小时的故事。在瓦地伦待了一整天太累了，我们决定今晚就此结束，然后会在明天早上要求打扫我们现在住的房间。一点建议：如果你有客人第一次来约旦然后想要他们对这个国家有个好印象，选择其他的酒店！🤬
Dear Travelgirrrrrl,
Thank you for taking the time to write about your experience with us .
We are saddened that we were not able to meet your expectations on certain areas during your recent stay. As a well-visited resort, we are continuously working on our services to cater to all our guest needs and expectations. Rest assured that we take our guest feedback into high consideration as these are valuable indications to push us towards improvement and excellence.
Moreover, we completely understand how frustrating and disappointing these issues must have been during your stay and the fact that you felt so strongly about your experience shows that there are areas that need to be improved. We have taken a note of your comment; we are looking forward if you can let us know your contact details for us to reach you. We appreciate your feedback and have taken it on board.
Sincerely Yours
Wissam Shubat
Hotel Manager
第一次在死海皇冠假日酒店住宿，我发现这是一家很不错的酒店，价格合理。不过房间很旧，需要翻新。食物一般，需要更多样化。
Dear 998ferasn,
Thank you for taking the time to share such an encouraging review with us. I am truly delighted that you have had a wonderful time, while enjoying not only the opulent elements but also the efforts of our team striving to provide exceptional service. Your recognition is genuinely appreciated and I have congratulated the Team for their exemplary performance.
My team and I certainly look forward to being part of many more memories during your future visits to Dead Sea and would be a great honor to welcome you back to Crowne Plaza Dead Sea Jordan.
Sincerely Yours
Wissam Shubat
Hotel Manager
