Duty Manager，雪邦黄金海岸安凡尼度假酒店 的 General Manager，回复了这篇点评
回复时间：2024年10月16日
Dear gsy5920,
Thank you for taking the time to complete our Guest Satisfaction Survey.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Duty Manager，雪邦黄金海岸安凡尼度假酒店 的 General Manager，回复了这篇点评回复时间：昨天
Google 翻译
Dear skyeong9105,
Thank you so much for your kind words! We’re thrilled to hear that your group enjoyed your stay with us. It’s wonderful to know that you loved our guest experience and you found our team members to be most helpful.
We strive to provide the best experience for our guests, and your feedback motivates us to keep up the good work. We hope to welcome you back soon!
John Barry，雪邦黄金海岸安凡尼度假酒店 的 Guest Services / Front Office，回复了这篇点评2024年8月6日已回复
Google 翻译
Dear fishb0b0
Thank you for your feedback and good rating! We're glad to hear that you enjoyed our resort’s view and facilities.
However, we apologize that the cleanliness did not meet your expectations. Your comments are valuable to us, and we will address this with our team to ensure improvements.
We appreciate your positive words about our overall value and your good word of mouth. Our team works hard to provide a great experience for our guests, and your feedback is encouraging.
We look forward to welcoming you back for an even better stay in the future!
John Barry，雪邦黄金海岸安凡尼度假酒店 的 Guest Services / Front Office，回复了这篇点评2024年6月9日已回复
Google 翻译
Dear yungyungkl
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.
We deeply regret the mistake regarding your check-in date. Although the situation was resolved and you successfully checked in, we understand the frustration this may have caused. We are taking steps to ensure this does not happen again in the future.
We are very sorry to hear about your encounter with both the buggy and restaurant team members. The behaviour you described is completely unacceptable and not reflective of the high standards we set for our staff. We will be conducting additional training sessions to improve our service and ensure all our guests feel welcomed and well cared for.
We are grateful for your constructive feedback, as it helps us to improve our services. We hope you will give us another opportunity to provide you with a more pleasant and seamless experience in the future.
John Barry，雪邦黄金海岸安凡尼度假酒店 的 Guest Services / Front Office，回复了这篇点评2024年3月20日已回复
Google 翻译
Dear tina8mah
Your feedback truly made our day! Thank you so much for giving us a perfect rating and for sharing your wonderful experience with us.
We're thrilled to hear that you had such a fantastic vacation at our resort. It's incredibly rewarding to know that you found our environment beautiful and our rooms cozy and comfortable for a great night's sleep.
Our team is beaming with joy knowing that their friendly and service-oriented approach left a positive impression on you. They work hard to ensure every guest feels at home, and your kind words mean the world to them.
And we couldn't agree more about the food and activities—aren't they just amazing? We're especially glad you enjoyed the fire-show! We'll make sure to pass on your gratitude to all the performers who made it unforgettable.
If you have a moment to share your positive experience with your friends and family, it would mean everything to us. Your word of mouth helps others discover the magic of our resort and ensures more people can create wonderful memories like yours.
Thank you again for choosing to stay with us. We can't wait to welcome you back for another incredible vacation in the future!
