Dear Mrs Diana E,
Thank you for choosing Holiday Inn Express Singen and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments!
Dear wolfgang k,
Thank you for your recent stay with us and reviewing our property. We are very pleased you enjoyed your stay with us and found your room to be clean. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Thank you for staying and we all hope to serve you again on your next future visit.
Dear Adolf H,
I'm grateful to you for choosing stay with us and sharing your experience. Thank your for your kind words for the cleanliness and quality of our rooms. I'm also sure our hotel staff will be glad to know that you appreciate their efforts. On the downside, I'm sorry to learn that you weren't impressed with the view from the room assigned to you. It was never our intention to shed a negative light on your stay with us so please know that your comments will be noted so that we can take the necessary steps to avoid this situation in the future. I know that this stay is imperfect but I would want to invite you back to our property so we can make it up to you and earn back your trust.